Cloud Phone System Australia · From $20/Month
The #1 Cloud Phone System for Small Business in Australia — BizTel by Comstel ICT
Powered by iPECS from Ericsson-LG. Unlimited national calls, full softphone app, and a real desk phone option — all from $20 per user per month. Set up anywhere in Australia. Backed by your local North Sydney telecommunications partner since 1992.
If you have been searching for a cloud phone system, a cloud PBX, an IP phone near me, or simply the best phone system for business at a price that does not punish growing companies, you have just landed in the right place. Comstel ICT is a North Sydney based telecommunications and ICT company that has been keeping Australian businesses connected since 1992, and our flagship business phone solution — BizTel, powered by the world-leading iPECS Cloud platform from Ericsson-LG — starts at just $20 per user per month with unlimited calls nationwide.
Whether you run a two-person consultancy in the Northern Beaches, a busy reception desk in Parramatta, a tradie crew bouncing between job sites, or a multi-location small business spanning Sydney, Melbourne, Brisbane, Perth and beyond, BizTel gives you a modern, cloud-based phone system that just works — on your laptop, on your mobile, on your tablet, and on a real desk phone if you want one. This guide explains what a cloud phone system actually is, why iPECS is recognised globally as a top-tier business communications platform, what BizTel costs, and how Comstel ICT can have you up and running in days, not weeks.
What Is a Cloud Phone System?
A cloud phone system — sometimes called cloud PBX, hosted PBX, VoIP phone system, internet phone system, or cloud telephony — is a business phone service that runs over the internet instead of through old copper-line PABX hardware sitting in a cupboard at your office. Your phone numbers, call routing, voicemail, call queues, auto-attendants and reporting all live in a secure data centre. You and your team simply log in from any device with internet access.
That is the magic of a cloud-based phone system: you are no longer tied to a physical box on the wall. A receptionist in North Sydney, a sales rep in Newcastle, and a technician in Toowoomba can all share the same business phone number, the same extensions, the same call recording, the same caller ID, and the same call transfer features. The traditional limits of a small business phone system — capped lines, expensive on-site PABX hardware, painful moves and changes, costly long-distance calls — simply disappear.
Cloud phone systems are the standard for modern Australian small and medium businesses for one reason: they are the cheap and best option on the market. You pay a flat monthly fee per user, you get unlimited calls within Australia, and the system scales the moment you hire your next employee. No new wiring. No new hardware. No drama.
What Is BizTel?
BizTel is Comstel ICT’s branded, fully managed deployment of iPECS Cloud, the enterprise-grade unified communications platform developed by Ericsson-LG. iPECS is used by hundreds of thousands of businesses across more than 60 countries, and it is consistently rated as one of the world’s top cloud business phone systems by independent analysts. Comstel ICT is a proud certified iPECS partner and reseller, which means we sell, install, configure and support the platform end-to-end — you only deal with one Australian company, one bill, and one local support team.
With BizTel you get every feature a serious business phone system should have: a full softphone app for iPhone, Android, Windows and macOS, HD voice quality, multi-device call ringing, voicemail to email, call recording, call queues, IVR auto-attendants (“Press 1 for sales…”), hunt groups, call analytics, video conferencing, instant messaging, presence, BYOD support, and the option to add a real IP desk phone at the reception desk or anywhere a physical handset is preferred. It is a true unified communications platform — not just a phone line.
Cheap and Best: BizTel Pricing from $20 per User per Month
One of the biggest reasons small business owners across Australia switch to BizTel is the price. Most legacy PABX systems cost thousands upfront and lock you into 5-year hardware contracts. BizTel costs less than a daily coffee and gives you more features. Here is the headline pricing:
| BizTel Bundle | Per User / Month | Best For |
|---|---|---|
| Starter Soft-Line | $20 | Softphone-only users, sole traders, mobile workers |
| BYOD Bundle | $20 | Bring your own existing IP phone |
| BizTel Basic | $25 | Entry-level desk phone setups |
| BizTel Standard | $35 | Most small businesses, reception & office staff |
| BizTel Pro | $45 | Power users, sales teams, premium handsets |
| BizTel Ultra | $50 | Executives, top-of-line colour-screen IP phones |
| BizTel Wireless | $55 | Warehouses, hotels, mobile staff with cordless WP-series handsets |
Every bundle includes unlimited national calls to standard Australian fixed and mobile numbers, the full iPECS softphone app, and access to the entire feature set of the platform. Add a desk phone for as little as $5 extra per month if you have a reception, a boardroom, or a staff member who simply prefers a physical handset.
Installation in Sydney metro is a flat $199 for the first 2 hours plus $99 per additional hour. Outside Sydney, we travel anywhere — $199 callout, $0.95 per kilometre, $99 per hour onsite. For most cloud-only deployments, you can self-install the softphone app in under five minutes and skip the installation fee entirely.
What You Get with Every BizTel Plan
| Full softphone app — install on iPhone, Android, Windows laptop, MacBook, iPad. Make and take business calls from anywhere, on any device, with one number. | |
| Unlimited national calls to all Australian landlines and mobiles. No timers. No surprise bills. | |
| Optional IP desk phone from just $5/month extra — perfect for reception, where customers expect to see a real handset. | |
| Voicemail to email, call recording, call forwarding, hunt groups, ring groups, do-not-disturb, presence, and call transfer. | |
| IVR auto-attendant — greet every caller professionally, route to the right team automatically, sound like a much bigger company. | |
| Video conferencing, instant messaging and team chat — one app replaces your phone, your meeting tool and your messenger. | |
| Call analytics and reports — see who is calling, when, for how long, and which team members handle the most volume. | |
| Number porting — keep the business number you have built your reputation on. We handle the porting paperwork for you. |
Why iPECS by Ericsson-LG Is the World’s #1 Choice
Choosing a cloud phone system is not just about choosing a price tag. It is about choosing the technology your customers, your staff and your reputation will rely on every single day. iPECS Cloud is built by Ericsson-LG — a partnership between Ericsson, the global telecommunications giant behind much of the world’s 5G infrastructure, and LG, one of the largest electronics manufacturers in the world. The platform is engineered for enterprise-grade reliability, with carrier-class voice quality and 99.99% uptime targets.
That same enterprise platform now powers small businesses thanks to the cloud. With BizTel, a four-person accounting firm in Crows Nest gets the exact same call quality, security, and feature depth as a multi-national bank. You are no longer paying for a stripped-down small business phone system — you are getting the world’s top business phone system at a small business price.
iPECS has won industry awards across Europe, Asia and Australia. It is independently certified to ISO security standards, fully encrypted, and designed to keep working through internet outages thanks to mobile failover — if your office NBN drops, your softphone app on 4G/5G simply takes over.
Local in North Sydney — Active Across All of Australia
If you have been searching for an “IP phone near me”, a “business phone system Sydney” or “cloud phone system North Sydney”, Comstel ICT is your local answer. Our office is on Walker Street, North Sydney, and we have been a fixture of the Australian telecommunications and ICT industry since 1992. When you call us, an actual human in Sydney picks up. When you need an onsite installation, our technicians are local.
But here is the beauty of a cloud-based phone system: location simply does not matter. Because BizTel runs over the internet, we can deploy your phone system anywhere in Australia — from Cairns to Hobart, from Perth to the Sunshine Coast, from a single home office to a fifty-seat call centre across three states. All you need is an internet connection — NBN, fibre, fixed wireless, or even 4G/5G in a pinch — and we have your business communications live, often the same day. We have customers in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Newcastle, Wollongong, the Gold Coast, the Central Coast, regional NSW, regional Victoria, regional Queensland, Tasmania, and the Northern Territory. One platform. One bill. One Australian support team.
Add Bonnie — Your AI Phone Agent
Want to take BizTel to the next level? Add Bonnie, our intelligent AI phone agent, to your cloud phone system. Bonnie can answer your business phone 24/7, qualify leads, book appointments, take messages, transfer calls intelligently, and handle hundreds of calls in parallel without ever putting a customer on hold. Bonnie integrates with BizTel out of the box — and she also works with most other phone systems, so even if you are not yet ready to switch, you can still automate your call answering today.
For service businesses missing calls because they are on the tools, for trades who lose jobs because the phone rang at 4:55pm, for clinics swamped at the front desk — an AI phone agent is no longer science fiction. Bonnie sounds natural, learns your business, and never takes a sick day. Learn more about Bonnie AI and ask about bundling Bonnie with your BizTel cloud phone system for a single monthly price.
Cloud Phone System vs Old PABX — The Honest Comparison
| BizTel Cloud Phone System | Traditional On-Site PABX | |
|---|---|---|
| Upfront cost | $0 hardware required | $3,000 – $20,000+ |
| Monthly cost | From $20/user, includes calls | Line rental + per-minute calls |
| Works from home | Yes — any device, anywhere | No |
| Adding new staff | Click and go — instant | Technician callout, new wiring |
| Software updates | Automatic, included | Paid upgrade cycles |
| If the office floods | Phones still work on mobile/laptop | Phones are dead |
Who Is BizTel Right For?
BizTel is the ideal small business phone system for almost any Australian SMB. Specifically, we see customers thrive on BizTel when they are:
- Sole traders and consultants who want a separate business number on their existing mobile via the softphone app — no second phone required.
- Tradies, plumbers, electricians, builders who need every call to ring on every device and never lose a job because of a missed call.
- Medical clinics, dental surgeries and allied health practices needing call queues, hold music and reliable voicemail.
- Real estate agencies and property managers juggling multiple branches and after-hours enquiries.
- Accounting, legal and professional services firms that need polished IVR auto-attendants and call recording for compliance.
- Retail and hospitality businesses wanting a cordless wireless handset (BizTel Wireless bundle) so the manager can move around the floor.
- Hybrid and remote-first companies where staff split time between office, home and the road.
- Companies migrating off legacy PABX as the NBN turns off old copper services.
If your business has between 1 and 200 staff and you want a cloud-based phone system that is the cheap and best option on the Australian market — BizTel was built for you.
How to Get Started with BizTel in 3 Steps
| 1 | Tell us how many users you need. We will recommend the right BizTel bundle — from $20 Soft-Line for mobile-only staff right up to BizTel Wireless for warehouse and hospitality teams. |
| 2 | We provision and port your numbers. Comstel ICT handles the paperwork to bring your existing business numbers across — or issue you new ones. |
| 3 | You go live. Download the softphone app, plug in any desk phones we ship you, and start taking calls. Most customers are live within 3–5 business days. |
Cloud Phone System FAQ
Is BizTel really only $20 per month?
Yes. The Starter Soft-Line and BYOD bundles are $20 per user per month and include unlimited national calls plus the full softphone app. Add a desk phone for an extra $5/month if you need a physical handset at reception or a boardroom.
Do I need new internet for a cloud phone system?
No, in most cases your existing NBN or fibre connection is more than enough. We can audit your line speed and recommend an upgrade only if needed. Comstel ICT also sells NBN business plans if you want everything on a single bill.
Can I keep my existing business phone number?
Absolutely. We port your number(s) across to BizTel at no extra charge. The transition is seamless — your customers will not notice a thing.
What happens if my internet goes down?
The iPECS softphone app automatically fails over to mobile data on 4G/5G. You stay connected even if the NBN drops. We can also configure call forwarding to mobile numbers as a backup.
I am outside Sydney — can you still help me?
Yes. The whole point of a cloud-based phone system is that location does not matter. We deploy and support BizTel anywhere in Australia. If you need physical onsite work, we travel; otherwise self-install via the app takes minutes.
Can I add an AI phone agent?
Yes — ask us about Bonnie, our AI phone agent that answers calls 24/7, qualifies leads and books appointments. Bonnie works with BizTel and most other phone systems.
Ready to Switch to the #1 Cloud Phone System for Australian Business?
Comstel ICT — your local North Sydney telecommunications partner since 1992. iPECS Cloud by Ericsson-LG. From $20 per user per month. Unlimited national calls. Softphone, desk phone or both. Set up anywhere in Australia.