Phone Systems · Comstel ICT · Australia Wide
Business Phone Systems
Built for Australian Business
From cloud-hosted VoIP to on-premise PBX, Comstel ICT delivers business phone solutions that keep your team connected and your customers happy. As an Avaya Platinum Partner and certified iPECS and BizTel reseller, we design, install, and support every system we sell — with local Australian expertise and 24/6 technical support.
Avaya Platinum Partner
iPECS Certified
24/6 Support
Australia Wide
Cloud
On-Premise
VoIP & SIP
24/6 Support
Free Phone System Assessment
Not sure which system suits your business? Our specialists will assess your needs at no cost.
By the Numbers
Phone Systems at a Glance
$20
BizTel from /month
Cloud phone bundles
3
Major Brands
BizTel, Avaya, iPECS
5-5000
Users Supported
SMB to enterprise
24/6
Tech Support
Local Australian team
Jump to a Solution
Seven Phone Solutions for Every Business Need
Our Main Solutions
BizTel, Avaya & iPECS — Australia's Leading Business Phone Platforms
Most Popular for SMB
BizTel Cloud Phone Bundles
From $20/month per user · Unlimited Calls
BizTel is Australia's leading cloud business phone solution, offering flexible bundles for businesses of all sizes. Whether you need a softphone app or a full IP handset setup, BizTel keeps your team connected from anywhere — office, home, or mobile.
Available Bundles
Starter / BYOD — App only
$20/mo
Basic — iPECS 1010i handset
$25/mo
Standard — iPECS 1040i colour
$35/mo
Pro / Ultra — advanced features
$45–$50
Wireless — cordless + DECT base
$55/mo
- Unlimited local, national & mobile calls
- Softphone app — iOS, Android, desktop
- Up to 40 handsets per system
- Bring your own number or get a new one
- Call recording & transcription available
Best for
Small to medium businesses wanting flexible cloud calling
Platinum Partner
Avaya Cloud & IP Office
Enterprise-Grade · Scales 5–5,000+ Users
Avaya is trusted by businesses worldwide for delivering reliable, enterprise-grade communication. As an Avaya Platinum Partner, Comstel ICT provides end-to-end Avaya solutions — from installation and configuration to ongoing support — for businesses of every size.
Key Products
- Avaya J100 Series IP Deskphones
- Avaya IP Office — SMB scalable PBX
- Avaya Vantage — phone, video & apps
- Avaya one-X Communicator softphone
Capabilities
- VoIP & IP Telephony
- Unified Communications — voice, video, chat
- Mobile & remote access
- Call centre & monitoring features
- Scalable from 5 to 5,000+ users
Best for
Enterprise & call centre environments
Certified Partner
iPECS Cloud
Ericsson-LG UCaaS · Best for Hybrid Teams
iPECS Cloud by Ericsson-LG is a best-in-class UCaaS (Unified Communications as a Service) solution built for the cloud. It centralises your voice, video, and messaging into one powerful platform — letting your team work from anywhere without sacrificing enterprise features.
Why iPECS Cloud
- Full UCaaS — voice, video, messaging
- Work from anywhere — any device
- HD video conferencing built-in
- Call monitoring & real-time reporting
- Remote file sharing & collaboration
- Scalable — grows with your business
Best for
Distributed teams & hybrid work environments
More Phone Solutions
Specialised Solutions for Every Business Need
Messages On Hold
Custom recordings
Turn hold time into marketing time. Professional voice recordings and music that promote your business while customers wait.
Explore
Hospitality Phones
Hotel-grade systems
Purpose-built phone systems for hotels, restaurants, and hospitality venues. Keep staff and guests connected seamlessly.
Explore
Video Conference Phones
HD video & audio
Professional video conferencing equipment for boardrooms, huddle rooms, and remote teams. Crystal-clear HD video and audio.
Explore
SIP Phone Lines
PAYG $5/line · Unlimited $25/line
Business-grade voice over internet. PAYG from $5/line or Unlimited calls from $25/line per month. No hardware needed.
Explore
Side-by-Side Comparison
Which Phone System Suits Your Business?
| BizTel Cloud | Avaya Cloud | iPECS Cloud | Landlines / SIP | |
|---|---|---|---|---|
| Best For | SMBs, flexible cloud | Enterprise, call centres | Hybrid & distributed teams | Existing PBX or simple voice |
| Starting Price | From $20/mo per user | POA — tailored | POA — tailored | From $5/line PAYG |
| User Scale | Up to 40 handsets | 5 – 5,000+ | 5 – 1,000+ | 1 – unlimited lines |
| Softphone App | Included | one-X Communicator | Mobile + desktop | N/A |
| HD Video | Add-on | Avaya Vantage | Built-in | Voice only |
| Call Recording | Available | Enterprise grade | Built-in | External |
| Unlimited Calls | Included | Tailored | Tailored | From $25/line |
| Work From Anywhere | Yes | Yes | Yes | Site-bound |
Why Comstel ICT
End-to-End Phone System Support — From Quote to Installation to Ongoing Care
Expert Consultation
We assess your business needs, team size, and budget — then recommend the right system. No overselling, no jargon, just honest advice from people who know phone systems.
Professional Install
Our certified technicians handle the full installation and configuration, so your system is ready to use from day one. Side-by-side cutover means no downtime.
24/6 Local Support
Real Australian humans, real support. Our technical team is available 24 hours a day, 6 days a week to resolve issues fast and keep you connected.
Scalable Systems
Start with 2 users or 200 — our systems grow with you. Add users, locations, and features as your business expands. No expensive rip-and-replace.
How It Works
From Free Consultation to Active System in Four Steps
1
Free Consultation
Call us or book online. A specialist reviews your current setup, team size, call patterns, and business goals — same business day response.
2
Tailored Quote
Fixed-price quote with the right system, handsets, and bundle for your business. Transparent pricing, no hidden fees, no surprise add-ons.
3
Professional Install
Side-by-side cutover with port management. Our certified technicians configure everything — no downtime, no business disruption.
4
Ongoing Support
Training for your team, 24/6 technical support, proactive monitoring, and regular reviews. Same local team for the life of the system.
Frequently Asked Questions
Common Questions About Business Phone Systems
Which phone system is right for my business?
It depends on team size, working style, and budget. BizTel suits most SMBs with up to 40 users wanting affordable cloud calling. iPECS Cloud works best for distributed teams needing video and collaboration. Avaya is the choice for call centres, large enterprises, and businesses with complex requirements. Our free consultation pinpoints the right fit.
How much does a business phone system cost?
BizTel Cloud Bundles start at $20/month per user (Starter/BYOD) and go up to $55/month (Wireless with cordless handset). All bundles include unlimited local, national, and mobile calls. Avaya and iPECS are tailored quotes based on your requirements. SIP Phone Lines start at $5/line PAYG or $25/line/month for unlimited.
Can I keep my existing phone numbers?
Yes — Comstel handles number porting end-to-end for all phone systems. Your customers keep calling the same number with no disruption. Porting typically takes 2-4 weeks depending on your current carrier; we manage the entire process.
What internet speed do I need for cloud phones?
Each active voice call uses approximately 100 Kbps. A standard NBN 25 plan comfortably supports multiple simultaneous calls. For HD video conferencing, business-grade NBN or fibre is recommended. If you need internet alongside your phone system, Comstel offers bundled solutions.
What about lock-in contracts?
BizTel bundles are month-to-month with just 5 days notice to cancel. For Avaya and iPECS, contracts depend on the hardware and services included. For hardware-included setups, early termination conditions may apply — these are always clearly explained before you sign up.
Can I work from home or anywhere with my phone system?
Yes — all three of our main solutions (BizTel, Avaya, iPECS) include softphone apps for iOS, Android, and desktop. Make and receive calls from your business number anywhere you have internet. Perfect for hybrid teams, remote workers, and staff on the road.
Do you provide installation and training?
Absolutely. Our certified technicians handle the full installation and configuration, and we provide on-site or remote training to your team during cutover. Most users are confidently using the system within 30 minutes of training.
How do I get started?
Click Book a Free Consultation or call 1300 070 747. A Comstel specialist will respond same business day with a free needs assessment and pricing. No obligation, no high-pressure sales.
Not sure which phone system you need?
Our specialists will assess your business and recommend the right solution — at no cost, no obligation. Same business day response from real Australian humans.
Book Free ConsultationReady to upgrade your phone system?
Jump straight to our main solutions or contact us for a fast, competitive quote tailored to your business.
Business phone systems delivered by Comstel ICT — Avaya Platinum Partner, iPECS Certified Partner, BizTel Cloud reseller. Pricing accurate as of the published date and may vary by configuration. BizTel bundles month-to-month with 5 days notice. Avaya, iPECS, Ericsson-LG are trademarks of their respective owners.
Comstel ICT · 1300 070 747 · sales@comstel.com.au · comstel.com.au
Comstel ICT · 1300 070 747 · sales@comstel.com.au · comstel.com.au