Comstel ICT · Certified Bonnie Partner · AI Phone Agent

Your AI receptionist that never misses a call.

Bonnie AI answers every business call 24/7 in a natural human voice — handling enquiries, booking appointments, and sending WhatsApp follow-ups automatically. No robotic menus, no missed leads, no missed revenue. Live within one day. 7-day free trial — no credit card required.

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24/7
Call answering
20+
Languages
20hrs
Saved /month
1 day
To go live
Bonnie AI · Active Today
10:23 · Incoming
"Hi, I'd like to book a table for 6 on Saturday at 7pm..."
✓ Booking confirmed via WhatsApp
02:47 AM · After hours
"¿Tienen disponibilidad para mañana en la tarde?"
✓ Spanish — lead captured
14:15 · Transfer
"I'd like to speak with sales about a quote..."
✓ Routed to sales · email sent
Core Capabilities

What Bonnie does for your business.

Eight capabilities that come standard on every plan — designed for Australian small and mid-sized businesses that take phone calls.

Answers every call 24/7

Picks up instantly — business hours, after hours, weekends, public holidays. No call goes to voicemail.

Natural conversations

No robotic menus. Bonnie speaks naturally, handles complex questions, and sounds like your best team member.

WhatsApp & SMS follow-ups

Sends booking confirmations, reminders, and custom messages automatically after every call.

Booking management

Captures appointments and reservations, checks availability, manages cancellations, syncs your booking platform.

Smart call transfer

Triages and routes calls to the right person. Captures details and emails a callback request when transfer isn't possible.

Daily insights dashboard

Call volumes, missed opportunities, bookings made, revenue captured. Daily email summary keeps you informed.

20+ languages

English, Mandarin, Arabic, Italian, Greek, Vietnamese, Spanish, and 14+ more — switches instantly based on the caller.

Live in under a day

30-minute setup. Works with your existing AU mobile or landline via call forwarding — no hardware, no number change.

Simple Pricing

Choose your plan — 7-day free trial included.

Three transparent plans. Full access during your trial. No credit card required to start. Upgrade, downgrade, or cancel anytime. Custom enterprise & multi-location plans available on request.

Starter
For small businesses & cafés
$299 /month, billed monthly
  • 500 call minutes per month
  • 50 SMS / WhatsApp messages
  • 2 languages supported
  • Email notifications for call alerts
  • Daily actionable call summaries
  • App with insights & call history
  • 24/7 call answering
Overflow: additional minutes charged per minute. Ask Comstel ICT for current rates.
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MOST POPULAR
Business
For businesses needing integrations
$399 /month, billed monthly
  • 1,000 call minutes per month
  • 100 SMS / WhatsApp messages
  • 4 languages supported
  • Platform integrations (booking, CRM)
  • Manage bookings & cancellations
  • Previous caller name recognition
  • Cross-selling to other venues
  • All Starter features included
Overflow: additional minutes charged per minute. Ask Comstel ICT for current rates.
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Pro
For high-volume & demanding businesses
$860 /month, billed monthly
  • 2,000 call minutes per month
  • 300 SMS / WhatsApp messages
  • 10 languages supported
  • Connect any tool via API / MCP
  • Continuity with full caller history
  • Enrich with menus, brochures, content
  • All Business features included
Overflow: additional minutes charged per minute. Ask Comstel ICT for current rates.
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All plans include a 7-day free trial. Full access · no credit card required · upgrade, downgrade, or cancel anytime. Need a custom enterprise or multi-location plan? Contact Comstel →
Setup & Onboarding

Live in under a day — three simple steps.

Bonnie works with your existing Australian mobile or landline via call forwarding. No new hardware. No number change. No disruption.

1

Share your business details

Tell us your location, business type, and any specific call handling needs. Comstel and Bonnie tailor the assistant to your business on day one.

2

Set up call forwarding

Simple forwarding on your existing mobile or landline. Works with any AU number — keep your current business number, zero disruption.

3

Bonnie goes live

Usually the very next day. Review your daily summaries, adjust settings anytime, and let Bonnie handle the phone while you run your business.

Who Benefits Most

Built for every Australian business that takes calls.

Local and small-to-medium businesses across hospitality, accommodation, health, trades, and professional services.

🍽
Restaurants & Cafés

Never lose a booking

Handle table bookings, group enquiries, and dietary questions without interrupting service. Bonnie answers every call during peak dinner rush so your team stays focused on guests.

🏨
Hotels & Accommodation

24/7 front desk coverage

At a fraction of the cost of overnight staff. Bonnie handles room enquiries, reservation requests, and guest questions in multiple languages around the clock.

💊
Health, Wellness & Beauty

Capture every appointment

Medical practices, dental clinics, salons, and allied health. Bonnie manages bookings, cancellations, and rescheduling while you're with patients or clients.

🔨
Trades & Field Services

Never miss a callback

Plumbers, electricians, builders, and field service teams. Bonnie answers while you're on the tools, captures job details, and triages urgent calls back to you.

Connects With

The tools you already use.

Bonnie integrates with your booking platforms, calendars, CRMs, and messaging tools — no double entry, no switching apps.

WhatsApp

Automated follow-ups

Google Calendar

Booking & scheduling

HubSpot CRM

Customer data sync

Zapier

No-code automation

Booking Platforms

Direct system sync

Microsoft Calendar

Schedule management

Open API

Custom integrations

Any AU Number

Mobile or landline

Frequently Asked Questions

Common questions about Bonnie AI.

What is Bonnie AI?
Bonnie AI is a conversational AI telephone agent built for Australian small and mid-sized businesses. She answers every call around the clock in a natural human voice, handles enquiries, manages bookings, transfers calls, and sends WhatsApp or SMS follow-ups automatically. Comstel ICT is a Certified Bonnie Partner — we deploy and support Bonnie for businesses across Australia.
Do I need to change my business phone number?
No. Bonnie works via call forwarding on your existing Australian mobile or landline. Keep your current business number — just forward unanswered calls (or all calls) to Bonnie. No hardware, no number change, no disruption to your team's existing setup.
How does the free trial work?
Every plan includes a 7-day free trial with full access — no credit card required to start. Use Bonnie exactly as you would on a paid plan. After 7 days, choose to continue (and start billing) or simply walk away. No lock-in, no obligation, no risk.
How long does setup take?
Onboarding takes about 30 minutes of your time. We collect your business details, set up the call forwarding, and configure Bonnie for your operations. She typically goes live the next business day. Comstel handles the technical setup — you just give us the info and we make it happen.
What happens when Bonnie can't help a caller?
Bonnie can smart-transfer calls to the right person on your team when transfer is appropriate. When a transfer isn't possible (after hours, or the right person isn't available), she captures all the caller's details and sends an immediate callback request to your email so you can follow up promptly.
What if I go over my call minutes?
Overflow minutes are billed per minute beyond your plan's allowance. Ask Comstel ICT for current overflow rates — they're typically very reasonable, and we'll proactively let you know if your usage is trending toward an upgrade so you can make the right choice for your business.
Which languages does Bonnie speak?
Bonnie speaks 20+ languages including English, Mandarin, Arabic, Italian, Greek, Vietnamese, Spanish, and many more — switching instantly based on the caller. Plan tiers determine how many languages are active simultaneously: Starter (2), Business (4), Pro (10). Custom enterprise plans support all 20+.
Can Bonnie work with my phone system?
Yes. Bonnie works with any Australian mobile or landline — including BizTel, iPECS Cloud, Avaya Cloud Office, traditional landlines, and mobile services. She integrates via call forwarding so the underlying phone system doesn't matter.
How do I get started?
Start your 7-day free trial online or call 1300 070 747 to talk to Comstel's sales team. We'll have you live with Bonnie answering calls within one business day — no credit card needed for the trial.
Try Bonnie Free

Live in a day. No credit card. No risk.

Start your 7-day free trial with full access to Bonnie AI. If she doesn't save you 20 hours and capture every lead, simply walk away — no questions, no charges, no obligation.

Start Free Trial Call 1300 070 747