Bonnie AI · Comstel ICT · Certified Partner
Your AI-Powered
Phone & WhatsApp Receptionist
Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. Around the clock, in over 20 languages, with a natural human voice. She handles routine questions, manages bookings, sends WhatsApp confirmations, and connects callers to your team when needed — so you never miss another opportunity.
24/7 Answering
20+ Languages
WhatsApp Ready
Live in Days
24/7
Always Answering
20+
Languages
Natural Voice
WhatsApp Ready
Free Consultation
Comstel will assess your call volume and recommend the right Bonnie setup for your business — no cost, no obligation.
The Problem
Every Missed Call Is Lost Revenue — And You'll Never Know What You Lost
You're with a customer, on a job site, in a meeting, or after hours. The phone rings — and goes unanswered. That's a lost booking, a lost lead, and a customer who's already moved on to your competitor. Evenings and weekends are peak booking times. Missing them costs you revenue every single day. Bonnie fixes that.
Missed Calls = Missed Revenue
One missed call and a prospective customer has moved on. You'll never know what you lost. Bonnie answers every call so no opportunity slips through.
15+ Hours of Interruptions
On average, Bonnie saves business owners around 15 hours of call traffic per week — freeing your team to focus on the work that actually grows the business.
After-Hours Bookings Lost
You close at 6 PM, but customers keep calling. Bonnie answers, sends booking links via WhatsApp, and customers book themselves — even at midnight.
How Bonnie Works
Four Things Bonnie Does on Every Single Call
Answers Calls Like a Real Person
Natural human-like voice with custom greeting per call. Bonnie understands context, picks up on cues, and adapts to your guests' needs — no robotic phone trees, no scripted runarounds.
Handles Routine Questions Instantly
Hours, prices, services, directions, parking, Wi-Fi, menu. Bonnie answers the questions your customers ask most, so your team stops repeating themselves all day.
Books via WhatsApp Automatically
Bonnie collects appointment details during the call and sends your booking link via WhatsApp so customers can book themselves. Confirmations, menus, and directions follow automatically.
Routes & Logs Everything
Complex requests are routed to the right person or department. If your team is unavailable, Bonnie logs every detail and emails a callback request so nothing is missed.
Key Features
Smart Features That Work Behind the Scenes
Natural Voice, Multiple Tones
Choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Customisable accent and tone — preview, choose, and switch anytime.
20+ Languages Supported
Bonnie speaks more than 20 languages, so callers get help in their own language — ideal for international guests, multicultural staff, and tourist-facing businesses.
Trains on Your Business
Add your most-asked questions, your services, your pricing, your hours. Bonnie learns the answers and responds instantly — you can update at any time.
Email Summaries & Caller Info
Every call is logged with caller details and a clear summary sent to your inbox. Track conversations, peak call times, and revenue captured at a glance.
Dashboard & Insights
See call history, track bookings captured, and get business insights all in one place. Daily summaries show revenue captured, peak call times, and conversation patterns.
You Control the Schedule
Bonnie can answer immediately, or ring your team first and only pick up if no one's available. Best practice: team answers first during opening hours, Bonnie covers the rest.
Integrations
Connects to the Tools Your Business Already Uses
Effortlessly connect Bonnie to your booking software, CRM, calendar, and messaging tools. Confirmations sync automatically, with no double entry and no switching between apps.
WhatsApp
Office 365
Google Calendar
Booking Software
CRM Systems
Zapier
Restaurant Booking
Hotel Booking
Built for Local Businesses
Industries Where Bonnie Pays for Herself in Captured Bookings
Restaurants & Cafes
Reservations, menu questions, opening hours, dietary requirements. Integrates with major reservation systems for seamless booking flow.
Hotels & Accommodation
Room enquiries, early check-in requests, Wi-Fi questions, parking, breakfast. Bonnie sends booking links via WhatsApp 24/7.
Salons & Beauty
Appointment bookings, service prices, opening hours. Customers book themselves while you're cutting hair or with a client.
Health & Medical
Practice hours, appointment requests, location and parking info. Captures patient details for follow-up without disrupting consultations.
Automotive & Trades
Service bookings, quote requests, location info. Phone rings while you're under a car — Bonnie collects details and sends your booking link.
Spas & Wellness
Treatment bookings, gift voucher questions, package details. Bonnie keeps the calm atmosphere intact while still capturing every enquiry.
Veterinary & Pet Care
Appointment bookings, emergency triage to your team, opening hours, vaccination questions — while you're treating a patient.
Professional Services
Consultation requests, qualifying questions, callback scheduling. Routes urgent enquiries to the right team member with full context.
Getting Started
Set Up in Three Simple Steps — Live in Days, Not Weeks
Bonnie's AI-assisted onboarding is fast and user-friendly. You'll be up and running in a day, with our team guiding you through every step. No technical knowledge required.
1
Tell Us About Your Business
Share your business name as listed on Google Places. We check your listing and website, then propose a format that fits your operation. Add any extra questions or call routing options you need.
2
We Customise Bonnie
Our team configures Bonnie based on your services, pricing, hours, and preferences. We train her to sound like part of your team and answer questions the way you would.
3
Test & Launch
Try Bonnie out, give feedback, and launch when you're ready. Compatible with both business mobile and landline numbers — just a few steps to activate call forwarding.
Why Comstel ICT
Bonnie AI, Set Up by Real Australians Who Know Your Business
Certified Bonnie partner. Comstel is an authorised partner with full training to deploy and tune Bonnie for Australian businesses.
Setup done for you. We configure your scripts, integrations, and call routing — you don't lift a finger beyond approving the result.
Local Australian support. Real people answer when you call — no offshore call centres, no scripted runarounds.
One bill, one provider. Bundle Bonnie with your phone system, NBN, mobile plans, and IT support — all on one invoice.
Phone system integration. Pairs natively with our BizTel cloud phone system and any major business phone setup.
Ongoing optimisation. We tune Bonnie's answers and routing rules over time so she gets better the longer you use her.
Frequently Asked Questions
Common Questions About Bonnie AI & Comstel ICT
What exactly is Bonnie?
Bonnie is a voice AI assistant — a smart digital helper that understands and talks just like a human. She answers your phone calls, replies via WhatsApp, handles routine questions, books appointments, and connects callers to your team when needed. She works around the clock and speaks more than 20 languages.
Will Bonnie sound robotic?
No. Bonnie uses natural-sounding digital voices with customisable tone and accent. Most callers can't tell they're speaking with an AI — she generates a unique greeting for every call and adapts her style to match your business personality.
Can I keep my existing phone number?
Yes. You can keep your existing number with simple call forwarding, so all calls are routed to Bonnie without any disruption. Alternatively, we can set up a dedicated Bonnie number for your website and Google Business Profile.
Does Bonnie work with both landlines and mobile numbers?
Yes. Bonnie is compatible with both business mobile and landline numbers. Setup is simple — activating call forwarding takes just a few steps and our Comstel team guides you through the entire process.
Can Bonnie transfer calls to my team?
Yes. You configure routing rules during setup — sales enquiries go to your sales person, technical questions to your technician, urgent matters to a manager, and so on. If no one is available, Bonnie logs the call details and emails a callback request so nothing is missed.
Can Bonnie handle pricing questions?
Yes. You train Bonnie with your pricing information during setup, and she'll answer pricing questions for standard services. For custom quotes or complex requests, she collects the relevant details and either transfers the call or sends you a callback request.
How do bookings actually work?
Bonnie collects appointment details during the call and sends your booking link via WhatsApp so customers can book themselves. She integrates with major booking systems and Zapier, allowing automated workflows that sync with your calendar.
Can Bonnie answer outside business hours?
Yes. You control the schedule. Best practice for most businesses is to let your team answer first during opening hours and have Bonnie pick up only if no one's available. Outside hours, Bonnie answers everything directly — capturing every after-hours opportunity.
How long does setup take?
You'll be live in days, not weeks. Bonnie's AI-assisted onboarding is fast and user-friendly — most setups are complete in a single day. Comstel handles the heavy lifting and guides you through every step.
What if Bonnie doesn't know an answer?
If Bonnie doesn't recognise a question, she can forward the call to your team or send a WhatsApp message with your contact details or a link of your choice. You decide what happens next — nothing falls through the cracks.
How do I get started with Bonnie through Comstel?
Call Comstel ICT on 1300 070 747 or fill in our contact form. A real team member will respond the same business day to discuss your call volume, the questions Bonnie should answer, and the integrations you need. We then handle setup end-to-end.
Stop missing calls. Start capturing every booking.
Bonnie answers 24/7, books appointments via WhatsApp, and routes urgent calls to your team — while you focus on the work that grows your business.
Get Started TodayWant to talk it through first?
Free consultation with a real Comstel team member. We'll assess your call volume and recommend the right Bonnie setup.