Cloud Phones · VoIP · Comstel ICT · Australia Wide
Cloud Phones & VoIP
Built for Modern Australian Business
Comstel's cloud-based VoIP phone system delivers feature-rich communication for modern businesses. Advanced call features, HD video conferencing, secure messaging, and softphone apps for any device — with seamless integration, automatic updates, and 24/6 Australian support. Work from the office, from home, or from anywhere with an internet connection.
BizTel Cloud
iPECS Cloud
Avaya Cloud
SIP Lines
Hosted in the Cloud
Any Device
Encrypted Calls
24/6
Tech Support
Free Phone System Assessment
Comstel will assess your call volume and recommend the right cloud phone system for your business — no cost, no obligation.
VoIP Explained
Enhance Business Efficiency with a VoIP Cloud Phone System
In today's competitive business landscape, reliable and efficient communication is essential — especially for companies with remote or distributed teams. Voice over Internet Protocol (VoIP) technology lets your team connect in real-time from any location, ensuring everyone stays aligned regardless of distance. Calls travel over the internet rather than traditional phone lines, your voice is converted from analog to digital, and the entire phone system is hosted and managed in the cloud.
Hosted in the Cloud
No on-site PBX hardware to install or maintain. The system lives in the cloud, managed by Comstel and the platform provider — freeing up your IT resources.
Easily Scalable
Add or remove users as your team changes. You only pay for what you use, making cloud phones cost-effective for growing — or shrinking — businesses.
Automatic Updates
New features and security patches are delivered automatically. No costly hardware upgrades, no scheduled downtime, no IT overtime.
Key Benefits
Why Australian Businesses Choose Cloud Phones
Lower Total Cost
No PBX hardware, no expensive maintenance contracts, lower per-call rates. Especially big savings on national and international calls.
Work From Anywhere
Make and take business calls from your office desk phone, mobile app, laptop, or web browser. Your number, your team — from any location.
HD Video Conferencing
Built-in HD video conferencing for virtual meetings — no need for separate Zoom or Teams subscriptions for basic meeting needs.
Call Monitoring & Recording
Managers can track customer service quality and team performance in real-time. Optional call recording for compliance and training.
File Sharing & Collaboration
Remote file-sharing and team collaboration built into the platform. Centralised tools instead of juggling multiple apps.
Encrypted & Secure
Calls and data protected with industry-standard encryption. Comstel implements strong security measures to keep communications private.
Number Portability
Keep your existing business phone numbers when you switch. Comstel handles the entire port process — no disruption to your customers.
Smart Call Features
Auto-attendants, call forwarding, voicemail-to-email, IVR menus, ring groups, time-of-day routing — standard across the platform.
Real-Time Analytics
Reporting on call volumes, answer rates, missed calls, and team productivity. Make data-driven decisions about staffing and customer experience.
Download the iPECS Cloud Brochure
Full feature breakdown, technical specs, and platform overview from Ericsson-LG — configured for Comstel ICT customers.
Choose Your Cloud Platform
Comstel Cloud Phone Solutions — Three Platforms, One Partner
Different businesses need different platforms. Comstel installs and supports all three of Australia's leading cloud phone systems, so we recommend based on your team size, work style, and feature requirements — not on what we want to sell.
BizTel Cloud Bundles
Australia's leading cloud phone bundle for SMBs. Flexible bundles from softphone-only through to full IP handset setups, all calls included.
View BizTel
iPECS Cloud (Ericsson-LG)
Full UCaaS platform combining voice, video, and messaging. Best for distributed teams, hybrid work, and businesses scaling fast.
View iPECS
Avaya Cloud
Enterprise-grade unified communications with deep call-centre features. Scales from 5 to 5,000+ users on the same platform.
View Avaya
Add-Ons & Related Solutions
Complete Your Cloud Phone Setup
SIP Phone Lines
Business-grade voice over internet for offices that already have handsets. PAYG and unlimited options.
Explore
Messages On Hold
Professional voice recordings and music that promote your business while customers wait.
Explore
Hospitality Phones
Purpose-built phone systems for hotels, restaurants, and venues. Guest and staff connectivity in one platform.
Explore
Video Conference Phones
Boardroom and huddle-room video conferencing equipment. Crystal-clear HD audio and video.
Explore
Wi-Fi Cordless Phones
DECT and Wi-Fi cordless handsets for moving freely around your venue, warehouse, or hospital floor.
Explore
Phone Accessories
Headsets, conference speakerphones, and desk phone accessories to complete your setup.
Explore
Bonnie AI Receptionist
AI phone & WhatsApp assistant. Answers calls 24/7, captures bookings, routes urgent calls to your team.
Explore
Business NBN & Fibre
Reliable business-grade internet to power your cloud phone system. Bundle for one bill, one provider.
Explore
Why Comstel ICT
A Cloud Phone Partner That Actually Acts Like a Partner
Seamless transition. We integrate the new system without causing downtime — works alongside your existing setup or replaces it entirely.
Real Australian people. No bots, no overseas call centres. Same business day response from a team that knows your account.
Three platforms, one partner. BizTel, iPECS, and Avaya all from Comstel — we're vendor-aligned, not vendor-locked.
One bill, one provider. Bundle phones with NBN, mobile plans, and managed IT — consolidated invoice, single contact.
24/6 technical support. Real human technicians available when something goes wrong — no chatbots, no queues, no scripts.
10+ years of expertise. Comstel has installed, supported, and migrated cloud phone systems across Australia since 2015.
Frequently Asked Questions
Cloud Phone & VoIP — Everything You Want to Know
What is a Cloud Phone, and how does it work?
A cloud phone system uses VoIP (Voice over Internet Protocol) technology to make calls over the internet rather than traditional phone lines. The service is hosted in the cloud and managed by the provider. Your voice is converted from analog to digital and transmitted online, much like an email. A stable, high-speed internet connection is required to ensure call quality.
How much does Cloud Phone Service cost?
The cost depends on the platform and the bundle you choose. Costs typically include a monthly per-user fee covering call rentals and usage, with most providers offering bundled packages that include local, national, and mobile calls. Comstel offers tailored packages to suit your needs — contact us for a quote.
How do I choose the right Cloud Phone System for my small business?
Start with your specific needs — team size, call volume, remote work requirements, and which features matter most. Not all businesses need advanced features. Comstel's team will guide you toward the best platform and bundle at an affordable price for your business.
Can I use my existing analog phones with a Cloud Phone system?
Yes. You can use existing analog phones with a cloud system by purchasing an Analog Terminal Adapter (ATA). This device connects traditional analog phones to an IP network, making them compatible with VoIP services. Comstel's experts can recommend the best setup for your needs.
What are the main benefits of using Cloud Phones?
Cloud phone systems offer cost savings (especially on national and international calls), flexibility for remote work, easy scaling, and advanced features like call forwarding, voicemail-to-email, video conferencing, and call analytics — all without on-site PBX hardware.
Do Cloud Phones offer the same call quality as traditional landlines?
Yes — with a high-speed internet connection, cloud phones offer excellent call quality, often comparable to or better than traditional landlines. Quality depends on internet reliability and bandwidth. Each active call uses approximately 100 Kbps, so a standard NBN 25 plan comfortably supports multiple simultaneous calls.
Are Cloud Phones secure?
Yes. Reputable providers like Comstel implement strong security measures including encryption to protect your calls and data. Our systems meet industry standards to ensure secure and private communication for your business.
Can I keep my existing business phone numbers?
In most cases, yes. Comstel handles number porting for all phone services, so your business can keep the same numbers. We manage the entire transfer process — your customers keep calling the same number without disruption.
How can Cloud Phones support remote work and team collaboration?
Cloud phones let employees make and receive business calls from any device, anywhere with an internet connection. Built-in features like video conferencing, instant messaging, and mobile integration support remote work and enhance team collaboration without separate platforms.
What advanced features are available?
Cloud phone systems include voicemail-to-email, auto-attendants, call recording, call forwarding, IVR menus, ring groups, time-of-day routing, real-time analytics, and HD video conferencing. Comstel customises a feature package for your business operations and budget.
How long does setup take?
Cloud phone services can typically be set up within a few business days, depending on the size of your deployment. Comstel's team will give you a clear timeline upfront and ensure a smooth, low-disruption installation.
Can Cloud Phone systems grow with my business?
Absolutely. Cloud phone systems are scalable, allowing you to add or remove users, lines, and features as your business grows or changes. Comstel offers flexible solutions that evolve with your needs.
What support is available if I have issues?
Comstel provides ongoing 24/6 technical support including troubleshooting, software updates, and system maintenance. Real Australian technicians answer the phone — no chatbots, no scripted overseas call centres.
Ready to upgrade to cloud phones?
Free assessment, transparent pricing, and a smooth migration with zero downtime — managed by real Australian people who've done it hundreds of times.
Book a Free ConsultationPick a platform & get a quote
Already know which platform fits? Jump straight to BizTel, iPECS, or Avaya, or contact us for a tailored proposal.