Need help? We're on it.
Three ways to get help: submit a tracked support ticket, log in to your customer portal, or call our Sydney-based team. Whichever you choose, a real Australian engineer owns your issue.
Submit a Ticket
Fastest way to log a fault, service request or warranty claim. Tracked in our system and triaged within one business day.
Open ticket formCustomer Portal
View bills, check data usage, update payment details, and download invoices. Available 24/7 at managemyaccount.com.au.
Log in to portalCall Support
For urgent issues — speak to a Sydney-based engineer. Mon to Fri 9:00am – 5:30pm AEST. After-hours emergency lines for System Cover clients.
Call 1300 700 600Peace of mind, on a plan.
System Cover is our tiered maintenance and support agreement for business communications and ICT systems. Guaranteed response times, parts and labour included, priority service from our national network.
System Cover Essential
Core maintenance for small business communications.
- Business-hours support & ticketing
- Remote diagnostics & resolution
- Software updates & firmware
- Quarterly health checks
- Sydney-based engineer
System Cover Standard
Priority support with parts & labour included.
- Everything in Essential
- Guaranteed response time SLA
- Parts & labour fully covered
- Priority phone & ticket queue
- On-site visits (Sydney metro)
- Monthly health reporting
System Cover Premium
24/6 cover with after-hours emergency response.
- Everything in Standard
- After-hours emergency line
- Fastest response SLA tier
- Dedicated account manager
- Quarterly business review
- Nationwide on-site coverage
No hidden costs. No surprises.
System Cover means your nominated equipment is covered for parts, labour and priority response — across our national service network.
Guaranteed Response Times
Service-level agreements that match your business criticality — same-business-day for Standard, priority response for Premium.
Parts & Labour Included
Faulty parts repaired or replaced under fair-wear-and-tear by qualified technicians, using quality components.
National Service Network
Coverage across Australia — Sydney metro on-site, national partner network for regional sites.
Prioritised Queue
System Cover clients jump the queue. Your tickets are triaged ahead of standard support requests.
Tracked Ticketing
Every ticket logged, triaged and tracked from open to resolved. Visibility into every step.
Real Aussie Engineers
Every ticket handled by a Comstel team member in Sydney. No overseas call centres, no chatbots first.
Log a ticket. We'll take it from here.
Fill in the form and we'll triage your ticket within one business hour. Higher-priority issues are escalated automatically. You'll get a confirmation email immediately.
Quick answers about support & account.
How do I submit a support ticket?
Either fill in the Submit a Ticket form above, or email service@comstel.com.au directly. Both create a tracked ticket in our system that is prioritised and routed to the right Sydney-based engineer.
How do I check my Comstel bill or manage my account?
Log in to your Customer Portal at managemyaccount.com.au using your Comstel account number. From the portal you can view bills, check data usage, update payment details and download invoices. If you need your login details, call support on 1300 700 600 or email service@comstel.com.au.
What is the support phone number?
Technical support: 1300 700 600. Sales and new enquiries: 1300 070 747. Support hours are Monday to Friday, 9:00am – 5:30pm AEST. After-hours emergency cover is available for System Cover Premium clients.
What is Comstel System Cover?
System Cover is a tiered maintenance and support agreement for your communications and ICT systems. It includes guaranteed response times, prioritised support from our national service network, no hidden parts or labour costs, and three flexible plan levels — Essential, Standard and Premium. Ask us about System Cover →
What happens after I submit a ticket?
You'll receive an automated confirmation that your ticket is in our system. A Sydney-based engineer triages it by priority and reaches out by phone or email — same business day for most issues, faster for High or Urgent priority tickets covered by a System Cover agreement.
How do I add a user to my account?
Email service@comstel.com.au from the authorised account holder's address requesting the additional user. The request must come from the authorised contact on file. Pro-rata line rental may apply depending on the service.
How do I cancel a service?
Cancellation requests must come from the authorised account holder. Email service@comstel.com.au with your account number and the service you wish to cancel. Notice periods and exit fees apply per the Standard Form of Agreement — a team member will confirm the timeline before any change takes effect.
Do you offer after-hours emergency support?
After-hours emergency support is available to System Cover Premium clients for critical business outages. Standard ticket queues operate within business hours (Mon–Fri 9:00am – 5:30pm AEST). For critical after-hours support, please log a ticket marked Urgent and call the support line.
Manage your account in seconds.
View bills, check usage, update payment details and download invoices — anytime, from any device.
