Comstel FAQ’s

Here are some of the frequently asked questions we have received about Comstel, our products and services.  If you don’t find your answer here

Please give us a call on 1300 070 747
Live chat with us.

To what extent does it take for my lines to be moved crosswise over to Comstel? ?

At present time if your lines are with Telstra (or with another provider which uses Telstra network)generally, the process takes approximately 14 working days.

Why do you have low-rates?

We provide our best services by using a positive approach to reach out to our objectives instead of applying inefficient marketing techniques. Also, we maintain our overheads as low as possible.

How can I see my account and invoice details?

Go to: Click on ‘MY Account’. Login: This is your account number. Password: you can get password from our team– Call us on

When will I get my phone bill?

We send your bills via email to you in the first week of every month.

When does data usage reset?

Your data usage automatically will reset on 1st of each month.

Why my first bill higher than I expected?

There are pro-rated line rental charges because we transfer your services over to another carrier. Therefore, the line rental will be charged in the first bill plus a month charges in advance.

How can I add another person to my contact list?

Simply email, requesting to add this person to your account. Note: The request must come from the authorized person on the account.

How long do I have to pay my bill?

Our payment terms are 14 days from issue date.

How can I pay my bill?

You can pay your bill over the phone by Credit card, Bpay or Direct deposit. You can refer to your bill for options. Or simply avail our offer if you choose to go on direct debit, we will apply a $50 credit to your bill once you have been on direct debit for 6 months.

How to set up surveillance cameras for remote viewing?

Log into your mobile app and enter your username and password, for details of your account call our support team.