Comstel ICT · Authorised Avaya Partner · Australia
Avaya
Cloud Office
Australia's trusted enterprise cloud communications platform — calls, meetings, messaging, and AI productivity tools, all in one place. Backed by 99.999% uptime and world-class security. Deployed and supported by your local Avaya partner, Comstel ICT.
UCaaS Platform
AI-Powered
Work From Anywhere
99.999% Uptime
Cloud Calling
Video Meetings
Team Chat
AI Assistant
Free Avaya Consultation
Comstel will assess your needs and recommend the right Avaya platform. No cost, no obligation.
Avaya Cloud Office at a Glance
One Platform for Every Way Your Team Communicates
Avaya Cloud Office® by RingCentral is a complete Unified Communications as a Service (UCaaS) platform — bringing together calling, video meetings, team messaging, fax, and AI productivity tools in a single app. No on-premise hardware, no complex maintenance. Just seamless business communication from any device, anywhere. As a certified Avaya partner, Comstel ICT deploys, supports, and manages Avaya Cloud Office for Australian businesses — from small teams to large enterprises.
300+
Integrations
Connects to the tools you use
200+
Video Participants
Unlimited conferencing included
30+
Analytics KPIs
Built-in reporting dashboard
40+
Countries
Global Office availability
Why Avaya Cloud Office
Everything Your Team Needs — In One Place
Cloud Phone System
Full business phone system in the cloud — auto-attendant, call queues, hunt groups, voicemail to email, call recording, and more. No hardware to manage.
Video Meetings
Unlimited video conferencing for up to 200 participants — no separate subscription needed. AI-generated meeting summaries, transcription, and closed captions included.
Team Messaging
Chat rooms with file sharing, task tracking, and team collaboration — with AI message translation in 5 languages and smart composer to polish your messages.
AI Productivity Assistant
Automated call notes, real-time transcription, noise cancellation, meeting summaries, and AI writing assistance — so your team focuses on what matters, not admin.
Work From Anywhere
One app on desktop, mobile, or any Avaya IP phone. Your business number works everywhere — office, home, or on the road — with the same full feature set.
Enterprise Security
HITRUST, SOC2, SOC3 certified. Encrypted calls, secure messaging, and trusted data centres — enterprise-grade protection built into every layer of the platform.
Avaya Cloud Office AI Assistant
AI That Handles the Admin So Your Team Focuses on the Work
The Avaya Cloud Office AI Assistant doesn't replace your team — it removes the busywork. Automated call notes, real-time transcription, AI-generated meeting summaries, and a smart message composer make every conversation more productive without anyone changing how they work.
Automated Call Notes
After every call, the AI Assistant generates clear, actionable notes — so your team never forgets what was agreed and never has to scribble during the conversation.
Real-Time Transcription
Live transcription during calls and meetings — perfect for accessibility, compliance recordkeeping, and capturing every detail without distraction.
AI Noise Cancellation
Active background-noise cancellation cuts barking dogs, traffic, kids, café chatter, and keyboard clicks — your voice comes through cleanly every time.
Meeting Summaries & Highlights
After every meeting, the AI Assistant produces a sharable summary with key decisions and action items — replacing manual minutes entirely.
Translation in 5 Languages
Team chat with international colleagues or customers? AI message translation in 5 languages keeps everyone on the same page without copy-pasting into a translator.
Smart Composer
Polish messages before they go out — tone, clarity, and grammar improvements suggested in real time so every message reads professionally.
Avaya J100 Series Phones
Choose the Right Phone for Every Role
Every Avaya J100 phone works seamlessly with Avaya Cloud Office. Mix and match models across your team based on role and requirements — from the entry-level J129 through to the advanced J179 with Wi-Fi and Bluetooth, plus the J100 Expansion Module for high-volume users and the on-premise Avaya IP Office™ platform.
Entry Level
J100 Series
Avaya J129
Essential Entry-Level SIP Phone
Secure, reliable voice communications with essential call handling. Perfect for common areas, shared desks, and budget deployments.
2.3" Mono
2 Prog. Keys
HD Audio
PoE
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Essential
J100 Series
Avaya J139
Essential Colour Gigabit IP Phone
Modern colour display with 12 self-labelling programmable keys. Perfect for office workers who want personalisation and essential features.
2.8" Colour
12 Prog. Keys
Gigabit
HD Audio
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Professional
J100 Series
Avaya J159
Dual-Screen Professional IP Phone
Dual colour screens and 48 admin buttons in a compact form factor. Maximum functionality for knowledge workers with minimal desk footprint.
Dual Screens
48 Buttons
USB Headset
Gigabit
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Most Popular
Advanced
J100 Series
Avaya J179
Advanced Colour IP Phone · Wi-Fi + Bluetooth
The flagship J100 desk phone. Colour display, 24 programmable keys, built-in Wi-Fi and Bluetooth, Gigabit, and expansion module support.
3.5" Colour
Wi-Fi + BT
24 Keys
Expandable
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Accessory
J100 Series
J100 Expansion Module
24-Button Add-On for J179 / J189
Adds 24 programmable buttons and a 4.3" colour display to the J179 or J189. Ideal for supervisors, receptionists, and high-volume users.
4.3" Colour
24 Buttons
Tri-Colour LED
BLF Ready
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Platform
5 Editions
Avaya IP Office™
On-Premise Business Communications
5 to 3,000 users. Voice, video, messaging, and contact centre in one platform. 5 editions from Basic to Select — choose what fits your business today.
5 Editions
3,000 Users
150 Sites
Teams Ready
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Integrations
Works With the Tools You Already Use
Avaya Cloud Office integrates with the world's leading business applications — eliminating the need to switch between tools. Comstel can configure these integrations as part of your deployment.
Microsoft 365
Teams, Outlook & calendar
Salesforce
CRM & screen pop
Google Workspace
Gmail, Drive & Calendar
Zendesk
Customer support ticketing
ServiceNow
IT service management
Slack
Team workspace
Oracle
Enterprise applications
Open API
Custom integrations
Who Benefits
Avaya Cloud Office for Every Industry
Corporate Offices
Multi-site, hybrid teams, and enterprise telephony — all managed from a single cloud platform.
Healthcare
Reliable, HITRUST-certified communications for clinics, hospitals, and healthcare providers.
Hospitality
Hotels, venues, and restaurants with professional guest communication systems and flexible staffing.
Small Business
Enterprise-grade communications at an affordable per-seat price — no upfront hardware investment.
Why Choose Comstel ICT
Australia's Trusted Avaya Partner
30+
Years in Business
Serving Australia since 1992
Certified Avaya Partner
Authorised by Avaya Australia
Australian Owned
Local support, local knowledge
24/6
Support Available
Always here when you need us
Frequently Asked Questions
Common Questions About Avaya Cloud Office
What is Avaya Cloud Office?
Avaya Cloud Office® (powered by RingCentral) is a complete cloud-hosted Unified Communications platform — bringing calls, video meetings, team messaging, fax, and AI productivity tools together in one app on any device. No on-premise PBX hardware required.
Which Avaya J100 phone should I order?
Depends on the role. J129 for low-volume users in lobbies and shared spaces. J139 for general staff who want a colour display. J159 for office workers needing dual screens and 48 admin buttons. J179 for sales, support, and power users who want Wi-Fi, Bluetooth, and expansion module support. The J100 Expansion Module adds 24 buttons for receptionists and supervisors.
What's the difference between Avaya Cloud Office and Avaya IP Office?
Avaya Cloud Office is fully cloud-hosted — no PBX hardware on-site, automatic updates, mobile-first, AI-powered. Avaya IP Office™ is the on-premise platform supporting 5 to 3,000 users across 150 sites with 5 editions. Cloud Office suits modern hybrid teams; IP Office suits established offices, contact centres, and businesses that need on-premise control.
How fast does Avaya Cloud Office activate?
Avaya Cloud Office accounts and phone numbers activate immediately upon order. Physical phones typically arrive within 5–7 business days depending on shipping. Comstel coordinates the rollout, configures users, and trains your team to keep deployment time short.
Can I keep my existing business numbers?
Yes. Comstel handles number porting end-to-end so your existing numbers transfer to Avaya without service interruption. Your customers keep calling the same number, your team keeps answering it — just on the new platform.
Does Avaya integrate with Microsoft Teams?
Yes. Avaya Cloud Office is Microsoft Teams ready — native integration so your Teams users get full Avaya calling capabilities inside the Teams interface they already use. Avaya IP Office is also Teams-ready across all 5 editions.
Is the mobile app included?
Yes. All Avaya Cloud Office users get the mobile app at no extra cost. Available for iOS and Android, the app provides full access to your communications — calls, messages, meetings, contacts — from anywhere with internet.
What happens if there's an outage?
Avaya Cloud Office runs at 99.999% ("five nines") platform availability — about 5 minutes of downtime per year. When something does happen, Avaya's emergency recovery team works to restore service quickly. Comstel coordinates incident response with you locally.
How do I get started?
Call 1300 070 747 or fill in our contact form. A real Comstel team member will respond the same business day. We start with a free consultation, recommend the right Avaya platform for your business, and walk you through clear pricing and a deployment plan.
Ready to move to Avaya Cloud Office?
Talk to the Comstel ICT team for a free consultation, custom quote, or live demo of the Avaya Cloud Office platform.
Book a Free ConsultationCompare with our other platforms
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Avaya Cloud Office® is a registered trademark of Avaya LLC. Powered by RingCentral. Comstel ICT is an authorised Avaya partner in Australia. Information sourced from official Avaya Australia documentation. Contact Comstel ICT for current pricing and availability.
Comstel ICT · 1300 070 747 · service@comstel.com.au
Comstel ICT · 1300 070 747 · service@comstel.com.au