Comstel ICT · Avaya Platinum Partner · Enterprise

Enterprise unified communications by Avaya Cloud Office.

Avaya Cloud Office® by RingCentral — a complete UCaaS platform bringing calling, video meetings, team messaging, and AI productivity tools into a single app. Deployed and supported by Comstel ICT, an Avaya Platinum Partner — one of Australia's highest certifications in enterprise communications.

Request Enterprise Quote Call 1300 070 747
Platinum
Avaya certified
50+
Users / enterprise
1 app
Desktop / mobile / phone
SOC2/3
HITRUST certified
Enterprise Tier · UCaaS
Avaya Cloud Office®
by RingCentral
HITRUST
SOC2
SOC3
  • Calling, video, messaging in one app
  • Avaya J100 series IP phones
  • Enterprise security & compliance
  • Encrypted calls & secure messaging
  • Dedicated Comstel account management
What's Included

Everything an enterprise phone system should be.

Six pillars of the Avaya Cloud Office platform — unified into a single experience across calling, video, messaging, and AI.

One app, any device

The Avaya Cloud Office app puts your entire phone system on Windows, Mac, iPhone, Android, or any Avaya IP phone. Make calls, join video meetings, chat, and manage availability from a single interface.

Enterprise-grade security

HITRUST, SOC2, and SOC3 certified. Encrypted calls, secure messaging, and trusted data centres — protection built into every layer of the platform for regulated industries.

Complete call handling

Auto-attendant, IVR, call queues, hunt groups, call recording, voicemail-to-email, and everything you expect from an enterprise phone system — delivered entirely from the cloud.

HD video meetings

One-click video meetings with screen sharing, recording, and live transcription. Bring calling, video, and messaging together — no switching between apps for different conversations.

AI Assistant

Avaya Cloud Office AI Assistant handles small tasks so your team can focus on what matters — meeting summaries, action items, and call insights automated in the background.

One business number, everywhere

Your business number works the same in the office, at home, or on the road — on the same app on every device. Customers reach you on one number; you decide where it rings.

Avaya J100 IP Phones

Five handsets, one cloud portal — mix and match by role.

Avaya Cloud Office works seamlessly with the complete J100 series — from the entry-level J129 through to the executive J189. Choose models based on each role's needs, all managed from one cloud portal.

Entry-level
J129
Common areas, shared desks, and budget deployments. Reliable voice with essential call handling.
  • Display2.3" mono
  • Programmable keys2 line keys
  • AudioHD audio
  • PowerPoE
  • Wireless moduleOptional Wi-Fi
Best for reception desks, kitchens, break rooms, and shared common-area spaces.
Mid-tier colour
J159
Office workers who want personalisation and essential features. Colour display with self-labelling keys.
  • Display2.8" colour
  • Programmable keys12 self-labelling
  • USBSupported
  • Wireless moduleOptional
  • USB HID headsetsYes
Best for general office staff who need more keys and a visual call interface.
Executive standard
J169
Executive desktop with greyscale display and expansion module support for high call coverage.
  • DisplayGreyscale
  • Softkeys4 softkeys
  • Buttons8 with dual LEDs
  • AudioWideband HD
  • Expansion modulesUp to 3 JBM24
Best for executives, managers, and high-volume reception with extensive contact tracking.
Executive colour
J179
Executive colour display with wireless and Bluetooth headset support. Premium daily-driver desk phone.
  • Display4.3" colour 272×480
  • Wireless moduleWi-Fi + Bluetooth
  • Expansion modulesUp to 2 JBM24
  • HeadsetBluetooth supported
  • AudioWideband HD
Best for managers, sales teams, and customer-facing executives who need a premium phone.
Top-tier executive
J189
Flagship executive phone with dual displays, USB-A and USB-C, and support for up to 96 programmable buttons.
  • DisplayDual colour displays
  • USB portsUSB-A + USB-C
  • Expansion modulesUp to 2 J100 EM
  • Virtual buttonsUp to 96
  • USB HID headsetsYes
Best for C-suite, executive assistants, and busy reception with extensive directory needs.
Softphone & Mobile
Avaya Cloud App
No hardware needed — the Avaya Cloud Office app on any device delivers full phone, video, and messaging capability.
  • DesktopWindows + Mac
  • MobileiOS + Android
  • VideoHD video built-in
  • MessagingTeam chat
  • Hardware neededNone
Best for remote workers, field staff, and any role that doesn't need a physical desk phone.
Who It's For

Where Avaya Cloud Office earns its keep.

Enterprise tier — for businesses where the phone system supports mission-critical operations, regulated workflows, or large-scale customer contact.

Contact Centres

Inbound & outbound at scale

Call queues, IVR routing, agent skills-based routing, real-time monitoring, call recording, and analytics. Designed for teams of 50+ agents handling thousands of calls per day.

Financial Services

Regulated & compliant

Banking, brokerage, insurance, and financial advisers. Mandatory call recording, encryption, HITRUST and SOC2/3 certifications, and audit-ready compliance built into the platform.

Multi-Site Enterprise

HQ + branches unified

Multiple offices across cities or states, all on one cloud platform with centralised admin. New sites added in days — not months. Branch staff appear on the same internal directory.

Healthcare

Patient privacy + accessibility

Hospitals, clinics, and large medical practices. Patient privacy considerations, secure messaging, EHR integration, and reliable communications for life-critical operations.

Not Sure It's Right?

Compare Comstel phone platforms.

Small Business

BizTel

Pre-packaged bundles for 1–50 users. Powered by Ericsson-LG iPECS. $20–$55/user/month, handset included.

Explore BizTel →
Mid-Market

iPECS Cloud

Fully customisable UCaaS for 5–1000+ users. Multi-site capable. Comstel iPECS Certified Partner.

Explore iPECS →
YOU ARE HERE
Enterprise

Avaya Cloud Office

Enterprise UCaaS for 50+ users, contact centres, regulated industries. Avaya Platinum Partner.

Frequently Asked Questions

Common questions about Avaya Cloud Office.

What is Avaya Cloud Office?
Avaya Cloud Office® by RingCentral is a complete Unified Communications as a Service (UCaaS) platform — bringing calling, video meetings, team messaging, fax, and AI productivity tools into a single app on desktop, mobile, or any Avaya IP phone. Comstel deploys and supports the platform across Australia as an Avaya Platinum Partner.
What does "Avaya Platinum Partner" mean?
Platinum is one of Avaya's highest partner certifications globally — awarded to providers who meet stringent technical, sales, and service standards for delivering enterprise Avaya solutions. As an Avaya Platinum Partner, Comstel has direct access to Avaya's enterprise products, support escalation, and certified engineering resources for our customers.
How is Avaya different from BizTel or iPECS?
BizTel is pre-packaged for 1–50 users with bundled hardware and fixed pricing. iPECS Cloud is fully customisable for 5–1000+ users with strong mid-market features. Avaya Cloud Office is enterprise-tier — contact centre capability, AI conversation analytics, multi-channel customer engagement, regulated-industry compliance (HITRUST/SOC2/3), and dedicated account management. Avaya is the right choice when communications are mission-critical at scale.
What does it cost?
Avaya Cloud Office is priced per user per month, with the exact rate depending on the tier and total user count. Because it's the enterprise platform, Comstel provides custom quotes rather than published per-seat pricing — that way you get the right tier and pricing for your team size and feature requirements. Request a quote or call 1300 070 747.
Which J100 phone should we choose?
Match the phone to the role. J129 for common areas and shared desks. J159 for general office staff who want a colour display. J169 for executives needing expansion modules. J179 for premium executive desks with Bluetooth headset use. J189 for C-suite or busy reception. Or skip hardware entirely — the Avaya Cloud Office app delivers full functionality on any device.
What about security and compliance?
Avaya Cloud Office is HITRUST, SOC2, and SOC3 certified. All calls are encrypted, messaging is secure, and data centres meet enterprise standards. For healthcare, finance, and government — this is the platform that ticks compliance boxes audit teams care about. Comstel also brings iCode (Internet Industry Association) certification for cybersecurity best practice.
Can we migrate from our existing Avaya system?
Yes. Comstel handles migrations from on-premise Avaya Aura, IP Office, and other legacy systems to Avaya Cloud Office. Existing J100 series phones are typically compatible with Cloud Office. We design the migration plan, manage cutover with minimal disruption, and port your existing numbers across.
How do we get started?
Enterprise deployments start with a scoping conversation — team size, current systems, locations, compliance requirements, and integration needs. Contact Comstel or call 1300 070 747. A senior team member will respond same business day and book a discovery meeting with you.
Ready to deploy enterprise UCaaS?

One Australian Platinum Partner. One enterprise platform.

Talk to Comstel's enterprise team about Avaya Cloud Office. Scoping conversation, tailored proposal, and a Platinum-Partner-led deployment — all from our Sydney HQ.

Request Enterprise Quote Call 1300 070 747