iPECS Cloud Cloud Phone System for Australia · Powered by Ericsson-LG
Enterprise-grade cloud telephony hosted in Australian data centres. Scales from 5 to 1000+ users with native Microsoft Teams integration, mobile and desktop apps, video conferencing and full CRM connectivity. Sold, deployed and supported by Comstel ICT.
iPECS Cloud is an enterprise-grade cloud phone system from Ericsson-LG, deployed in Australian data centres and sold & supported by Comstel ICT. It replaces traditional on-premise PBX hardware with a fully managed cloud service — accessible from desk phones, mobiles, laptops, browsers and Microsoft Teams. One number, every device, anywhere your team works.
Unlike pre-packaged plans, iPECS Cloud is fully customisable to your business. Scale from 5 users to 1,000+ in the same system, mix and match handsets (VoIP desk phones, cordless & Wi-Fi), add video conference rooms, Messages on Hold and extra SIP phone lines as you grow. Pricing starts at $25 per user per month, customised to your team.
iPECS Cloud is the mid-tier option in our complete business phone systems range. Smaller teams that prefer fixed bundles should look at BizTel; enterprises with complex contact-centre needs should look at Avaya Phone Systems.
Enterprise Telephony, Made Simple
Australian-hosted, Microsoft-Teams-ready, infinitely scalable. The cloud phone system that grows with you.
Revolutionise Your Business Communication with iPECS Cloud
3-minute video from Ericsson-LG & Comstel ICT showing how iPECS Cloud transforms business communication — mobile-first, video-ready, Teams-integrated, and built for Australian businesses.
Everything You'd Expect From a Modern Cloud PBX
iPECS Cloud comes loaded with the features Australian businesses actually use — and nothing you don't pay for.
Cloud-Hosted in Australia
Australian data centres for low-latency calls, full data sovereignty and compliance with Australian privacy law. No overseas routing.
Mobile & Desktop Apps
Free iPECS UCS apps for iOS, Android, Windows and Mac. Make calls, see presence, transfer, chat — all with your business caller ID.
HD Video Conferencing
Built-in HD video meetings, screen sharing and webinar-style broadcasts. Or integrate with dedicated video conference systems.
Microsoft Teams Integration
iPECS Cloud Connector for Teams lets you make and receive PSTN calls inside Teams using your iPECS phone number. Full Teams UX, full iPECS reliability.
CRM Integrations
Salesforce, Dynamics, HubSpot, ZenDesk, ServiceNow, Pipedrive. Click-to-call, screen-pop, auto-logging — all out of the box or via API.
Call Recording & Analytics
Record any call on demand or by policy. Full analytics dashboards — call volume, response times, missed call alerts, agent performance reporting.
Presence & Instant Messaging
See who's on a call, who's available, who's in a meeting. Built-in chat lets the team coordinate without leaving the iPECS app.
Scales 5 to 1,000+ Users
Start small, grow without re-platforming. Add users in minutes from a web admin portal. No on-premise hardware ever to upgrade.
Auto-Attendant & IVR
Multi-level auto-attendant — "Press 1 for Sales..." — with time-of-day routing, holiday schedules and after-hours handling. Designed in minutes.
Works With Everything Your Team Already Uses
iPECS Cloud has native apps, plus connectors for the major productivity and CRM platforms Australian businesses run on.
Who Picks iPECS Cloud?
iPECS Cloud is the right choice for distributed teams, growing companies and businesses outgrowing on-premise hardware.
Multi-Site Businesses
One phone system across all locations. Internal extensions work between offices. Centralised admin, decentralised teams.
Remote & Hybrid Teams
Your office number rings on every team device — desk phone, mobile, laptop. No need for staff to be in one building.
Growing Companies
Started with 10 users, now at 50? Heading for 200? iPECS Cloud scales without forklift upgrades or capital expenditure.
Microsoft Teams Shops
Already on Microsoft 365? iPECS Cloud Connector turns Teams into a full business phone — calls, voicemail, transfer — inside Teams.
CRM-Driven Sales Teams
Salesforce, HubSpot or Dynamics users get click-to-call, automatic call logging and screen-pop on inbound calls right inside their CRM.
Replacing On-Premise PBX
End-of-life NEC, Avaya IP Office, Panasonic, Mitel, Samsung? iPECS Cloud is the modern replacement — no hardware, no licences to renew.
iPECS Cloud vs. Our Other Platforms
All three are sold by Comstel ICT. Choose the one that fits your team size, complexity and budget.
BizTel
Pre-configured small business bundles powered by the same Ericsson-LG iPECS platform. Fixed pricing, handsets included, fast deployment. Best for 1–50 users wanting a turn-key solution.
$20–$55/user · 1–50 users
View BizTel bundlesiPECS Cloud
The customisable cloud PBX. Australian-hosted, Microsoft Teams integrated, fully scalable. For teams that want exactly the features they need and the freedom to grow without re-platforming.
From $25/user · 5–1000+ users
Avaya
Enterprise-grade unified communications with full contact centre, AI conversation analytics, multi-channel routing and regulated-industry compliance. Comstel ICT is an Avaya Platinum Partner.
Enterprise pricing · 50+ users
Explore AvayaChoose the Right Phone for Every Role in Your Business
Six models. One unified platform. From the cost-effective entry-level 1010i to the executive 1080i flagship — every iPECS handset is designed to work seamlessly with iPECS Cloud.
iPECS 1010i
The simplest and most affordable in the range. Perfect for low-use areas, common spaces, and budget deployments where reliable HD voice is the priority.
iPECS 1020i
Reliable everyday communication with 16 programmable keys and a backlit greyscale display. The practical choice for general office users.
iPECS 1030i
The first colour display in the range. 18 programmable keys and Dual Gigabit Ethernet — the essential upgrade for busy office workers.
iPECS 1040i
The professional choice with built-in Wi-Fi, Bluetooth, and 24 programmable keys. Ideal for managers and flexible workspaces.
iPECS 1050i
Built for power users. 36 programmable keys, a large 4.3" display, Wi-Fi, and Bluetooth — the go-to for supervisors and call centres.
iPECS 1080i
The ultimate desk phone. 7" HD touchscreen, 8MP HD video camera, Android 10, Wi-Fi, Bluetooth 5.0, HDMI, and 48 programmable keys.
| Feature | 1010i | 1020i | 1030i | 1040i | 1050i | 1080i |
|---|---|---|---|---|---|---|
| Display | 2.4" B&W | 2.8" Grey | 2.8" Colour | 3.5" Colour | 4.3" Colour | 7" HD Touch |
| Programmable Keys | 4 | 16 | 18 | 24 | 36 | 48 |
| Wi-Fi Built-in | — | — | — | ✓ | ✓ | ✓ |
| Bluetooth | — | — | — | ✓ | ✓ | ✓ 5.0 |
| HD Video Camera | — | — | — | — | — | ✓ 8MP |
| Operating System | Linux | Linux | Linux | Linux | Linux | Android 10 |
Talk to a Comstel ICT Specialist
Our team will help you match the right iPECS handset to every role in your business — and make sure it works perfectly with your iPECS Cloud system.
Common Questions About iPECS Cloud
What is iPECS Cloud?
iPECS Cloud is an enterprise-grade cloud phone system from Ericsson-LG, hosted in Australian data centres and sold/supported by Comstel ICT. It replaces traditional on-premise PBX hardware with a fully managed cloud service — accessible from desk phones, mobiles, laptops and web browsers. Scales from 5 to 1000+ users. See how it fits in our full phone systems range →
How much does iPECS Cloud cost in Australia?
iPECS Cloud starts from $25 per user per month and scales based on the features you need. Unlike fixed bundles, iPECS Cloud is fully customisable — you pay for exactly what your team uses. Comstel ICT provides a tailored quote within one business day based on team size, locations and required integrations.
Where is iPECS Cloud hosted?
iPECS Cloud is hosted in Australian data centres for low-latency calls, full data sovereignty and compliance with Australian privacy law. There is no need to send calls overseas — your customers ring an Australian number and hit Australian infrastructure.
Does iPECS Cloud work with Microsoft Teams?
Yes. iPECS Cloud includes the iPECS Cloud Connector for Microsoft Teams, letting you make and receive PSTN calls directly inside Teams using your iPECS phone number. You get the full Teams experience for chat and video plus the iPECS calling reliability and number management.
What CRM integrations does iPECS Cloud support?
iPECS Cloud integrates with Salesforce, Microsoft Dynamics, HubSpot, Zoho, ZenDesk, ServiceNow, Pipedrive and many others through native connectors or open API. Click-to-call from any contact, automatic call logging, screen-pop on inbound calls and CRM-aware call routing all work out of the box.
How is iPECS Cloud different from BizTel?
Both BizTel and iPECS Cloud run on the same Ericsson-LG iPECS platform — but they're packaged for different audiences. BizTel is for small businesses (1–50 users) who want pre-configured bundles with fixed pricing and quick deployment. iPECS Cloud is the customisable, scalable version for businesses that want exactly the features they need, or that are growing past the BizTel ceiling.
Can iPECS Cloud handle a contact centre?
Yes, iPECS Cloud includes contact centre features — skill-based routing, queue management, supervisor dashboards, call recording, real-time reporting and wallboards. For complex enterprise contact centres with advanced AI analytics and omnichannel customer service, we typically recommend Avaya instead. Talk to Comstel ICT to find the right fit.
Can I use existing VoIP phones with iPECS Cloud?
Yes. iPECS Cloud works with any SIP-compatible IP phone — Yealink, Snom, Cisco, Polycom and others. If your existing handsets are reasonably modern (made within the last 5–7 years), we can re-provision them. For new deployments, we typically recommend the iPECS 1000i Series handsets (1010i through to the 1080i flagship) since they're designed specifically for iPECS Cloud — or browse the broader VoIP Phones range.
Ready to move to iPECS Cloud?
Book a 30-minute consultation, send an enquiry, or call us directly. We'll scope a cloud phone system that fits your team exactly.
Book a 30-min Consultation