What to expect from a free 30-minute Comstel ICT business tech health check — phones, internet, IT, security and print.
“Free consultation” can sound like a euphemism for “sales call in disguise,” so it’s fair to be a
little sceptical. Here’s exactly what actually happens during a Comstel ICT free business tech health
check, so you know what you’re booking before you book it.
What it actually is
This is one of the more commonly booked offers Comstel runs, precisely because it asks so little of the
person booking it — no forms to fill in beforehand, no technical preparation required, and no
commitment attached to simply having the conversation.
A free business tech health check is a focused, 30-minute conversation — by phone, video call, or
on-site if you’re Sydney metro — with a Comstel specialist about the technology your business
actually runs on day to day. There’s no scripted pitch, and no obligation to become a client afterwards.
Some businesses come out of it with nothing that needs changing. Most find at least one thing worth a
second look.
It’s built around five areas that, between them, cover almost everything a typical Australian business
depends on technically:
The five areas we cover
These five were chosen deliberately because, between them, they cover almost every piece of technology
a typical Australian business actually depends on to open its doors each day — not an exhaustive
technical audit, but a genuinely useful cross-section.
-
Phone system reliability
Are calls dropping, is the system flexible enough for how the business actually works today, and is
your current setup costing more than a modern cloud alternative would? -
Connection capacity
Is your current internet plan actually enough for the number of services running over it —
phones, EFTPOS, CCTV, staff devices — or is it quietly the bottleneck behind slow days? -
Cybersecurity basics
A quick, honest look at whether the fundamentals — endpoint protection, MFA, backups — are
actually in place, without a technical deep-dive that needs a translator. -
Print costs & reliability
Whether your current printer setup is costing more per page than it should, and whether it’s actually
holding up under daily use. -
Are you paying for what you use?
A surprising number of businesses are quietly paying for services, plans or licences they’ve outgrown
or don’t use at all — often the easiest win in the whole conversation.
What you’ll walk away with
This is ultimately the part that matters most, so it’s worth spelling out clearly rather than leaving
it vague — a health check is only genuinely useful if it ends with something concrete, not just a
pleasant chat.
By the end of the 30 minutes, you’ll have a clear, plain-language summary of what’s working well,
what’s genuinely worth addressing, and roughly what fixing it would look like — timeline and general
cost range, not a hard sell. If nothing needs changing, that’s the answer too. If something’s worth a
proper quote, we’ll follow up with specifics rather than pressuring you on the call itself.
Why “free” doesn’t mean “low quality”
It’s a fair question: if this doesn’t cost anything, why would it be worth 30 minutes of your time?
The honest answer is that it costs Comstel time too — a specialist’s half hour, with no guarantee
of a sale at the end of it — and we offer it anyway because most conversations like this genuinely
do surface something worth acting on, and a portion of those businesses go on to become clients. It’s a
long-term relationship-building exercise, not a disguised sales script, which is exactly why there’s no
pressure attached to it.
The alternative — a formal, paid technology audit — makes sense for larger organisations
with complex, multi-site infrastructure that genuinely needs a detailed written report and a project plan.
For most small and medium Australian businesses, a focused conversation with someone who’s seen hundreds
of similar setups gets you 80% of the value in a fraction of the time, without the cost or the wait.
What a typical conversation actually covers
Every health check is shaped around your specific business, but most conversations follow a similar
rhythm. We’ll usually start with a few quick questions about your current setup — who your phone,
internet and IT providers are, roughly how many staff and devices are involved, and whether anything has
been bothering you lately, even if it doesn’t feel like a “real” problem yet.
From there, the conversation moves through the five areas outlined above, at whatever depth is useful
— some businesses want to go deep on cybersecurity and barely touch print; others are laser-focused
on internet reliability because it’s costing them EFTPOS transactions during peak trading. There’s no
fixed script, because no two businesses have exactly the same priorities.
Towards the end, we’ll summarise what we’ve heard in plain language: what sounds solid, what’s worth a
second look, and roughly how urgent each item is. If something needs a proper quote, that follows as a
separate, no-pressure step — not something we push for on the call itself.
What businesses commonly discover
Without pointing to specific figures that would vary business to business, a handful of themes come up
often enough to be worth mentioning in advance, so you know what kind of thing to expect:
- Paying for more than they use. Legacy plans, unused licences, or services sized for
a headcount the business has since grown past. - A phone system nobody has revisited in years. Often still functional, but no longer
the most cost-effective or flexible option available. - Cybersecurity basics assumed to be in place that, on closer inspection, aren’t quite there.
Particularly multi-factor authentication and tested backups. - An internet connection sized for a much smaller team. Especially common in businesses
that have added staff, POS systems or CCTV gradually over time without revisiting the connection.
None of these are unusual, and none of them reflect badly on how the business is run — they’re
simply the natural result of technology decisions made at one point in time, for a business that’s since
moved on.
Who this is for
This works for any Australian business — existing Comstel clients wanting a periodic check-in,
and businesses working with a different provider (or no formal IT setup at all) who just want an honest
outside opinion. There’s no minimum business size and no catch for non-clients; it’s genuinely free
either way.
- 30 minFocused conversation, not a
multi-hour sales meeting - $0Completely free, no obligation to
become a client - 15–30%Typical savings for clients
who go on to bundle services under one Comstel account
An honest comparison: health check vs. waiting for something to break
The natural alternative to a proactive health check is the default most businesses fall into without
deciding to: wait until something actually breaks, then deal with it under pressure. Both approaches
eventually surface the same underlying issues — the difference is entirely about timing and cost.
A phone system that’s quietly becoming unreliable, addressed proactively, is a planned migration completed
on a convenient timeline. The same phone system, addressed reactively after a full outage during a busy
trading period, is an urgent, stressful scramble, often at a worse price because there’s no time to shop
around or plan properly.
The same logic applies across cybersecurity, internet capacity, and print reliability. None of these
things fail gracefully or with much warning — they tend to fail at the worst possible moment,
precisely because that’s usually when they’re under the most load. A half hour spent proactively is
consistently cheaper, in both money and stress, than the reactive alternative.
What happens on the day, step by step
To make booking feel less like a leap into the unknown, here’s roughly what the half hour itself looks
like. The call starts with brief introductions and a few questions about your business — industry,
rough size, and current providers for phone, internet and IT. From there, the specialist will ask what’s
been on your mind, if anything, before working through the five areas at whatever pace and depth suits
the conversation. Towards the last five to ten minutes, you’ll get a plain-language summary: what sounds
fine, what’s worth a closer look, and what (if anything) is genuinely urgent. The call ends there —
any follow-up happens afterwards, on your terms, not as a continuation of pressure on the same call.
How to book
Booking takes less than a minute through our Calendly link — pick a time that suits you, phone
call or Microsoft Teams/Zoom, and a Comstel specialist will confirm by email within one business hour.
You can also call 1300 070 747 directly if you’d rather book by phone.
How this differs from a sales call
It’s fair to be a little wary of anything labelled “free” from a company that also sells things —
so it’s worth being explicit about what this isn’t. There’s no product demo scripted in advance, no
countdown-timer discount designed to pressure a decision on the call, and no requirement to commit to
anything before, during or after the conversation. If the honest assessment is that your current setup is
working fine, that’s exactly what you’ll hear.
The commercial logic for Comstel is straightforward and doesn’t need to be hidden: some portion of
businesses who take up a free health check go on to become clients for one or more services, and that’s
how the time investment pays off across many conversations, even though any individual call might not
lead anywhere. That’s a genuinely different incentive structure to a commission-driven sales call, where
the pressure is to close something on the day regardless of whether it’s actually the right fit.
Timing and what to expect afterwards
Most health checks are booked within a few days through the Calendly link, with same-day or next-day
slots often available. After the call, if anything was flagged as worth pursuing, you’ll receive a
follow-up with specifics — a proper quote, relevant product information, or simply a clear
explanation of what a next step would involve — rather than a hard follow-up call chasing a
decision. If nothing was flagged, that’s the end of it; there’s no ongoing obligation or expectation of
future contact.
30 minutes, completely free, no obligation. A straight conversation about what’s working in your business tech setup — and what isn’t.
Frequently asked questions
- Is this really free, with no catch?
- Yes. There’s no obligation to become a Comstel client afterwards, and no charge either way.
- Do I need to prepare anything beforehand?
- Not really — though having a rough idea of your current phone, internet and IT providers on hand
makes the conversation more specific and useful. - What if you find something that needs fixing?
- We’ll explain what it is and roughly what addressing it would involve. Any formal quote comes as a
separate follow-up, not pressure on the call itself. - Can I do this even if I’m happy with my current provider?
- Absolutely — plenty of businesses use it as an independent second opinion, with no expectation of
switching anything.
Talk to Comstel ICT
Fill in the form below and a Comstel specialist will be in touch the same business day — or call
1300 070 747.
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