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AVAYA IP Office

Avaya · Business Phone System · 5 Editions Available
Flexible, scalable business communications — on-premise or hybrid, 5 to 3,000 users.

Avaya IP Office™ is the all-in-one communications platform trusted by 635,000+ businesses worldwide. Choose from 5 editions — Basic through to Select — covering voice, video, messaging, conferencing, mobility, and contact centre. Select the edition that fits your business today and upgrade seamlessly as you grow.

5 Editions
5–3,000 Users
On-Premise or Hybrid
Teams Integration
150 Networked Sites
3,000

Max Users

150

Networked Sites

635K+

Businesses Worldwide

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Description

Description

Avaya · Business Phone System · 5 to 3,000 Users
Avaya IP Office™
Flexible, Scalable Business Communications — On-Premise or Hybrid
5 Editions Available
5 – 3,000 Users
On-Premise or Hybrid
Avaya Certified Partner
100+ Year Heritage
3,000

Max Users
150

Networked Sites
635K+

Businesses Worldwide

Product Overview
What Is Avaya IP Office™?
The all-in-one business communications platform trusted by over 635,000 businesses worldwide.

Avaya IP Office™ is a flexible, powerful communications platform designed for small to midsized businesses. It delivers voice, video, messaging, conferencing, and mobility — all in one solution — and scales from as few as 5 users up to 3,000 across 150 networked sites. Available in five editions to match exactly where your business is today, with the ability to upgrade as you grow.

Who Is It For?

Small to midsized Australian businesses that need a reliable, feature-rich phone system — on-premise or hybrid — with room to grow. Backed by Avaya’s 100+ year technology heritage.

How Does It Work?

Deployed on-premise or as a hybrid solution. Comstel ICT handles installation, configuration, and ongoing support. Choose your edition now and upgrade seamlessly as your business evolves.

Across All Editions
Key Capabilities
Flexible Deployment
On-premise or hybrid deployments supported. Migrate to cloud when the time is right — no forced upgrades.
All-in-One Communications
Voice, video, messaging, conferencing, and calendar — all in one platform. Works on any device, from any location.
Complete Mobility
On the road, working remotely, or at a different site — IP Office keeps your team connected and reachable.
App Integrations
Out-of-the-box integration with Salesforce, Google, Microsoft Office 365, Teams, and Skype for Business.
Customer Contact
Integrated voice, web chat, email, fax, and reporting — even small teams can run a professional contact centre.
Scalability
Grows from 5 to 3,000 users across up to 150 networked sites. Add capacity and features as your business expands.
Cost-Saving Built-ins
Built-in audio and video conferencing, BYOD support, and instant messaging reduce monthly communication costs.
Secure & Reliable
Hardened architecture proven in 635,000+ businesses. Reduces security threats, toll fraud, and downtime.
Avaya Workplace App
Keep employees productive on any device with the Avaya Workplace app — calls, messages, and meetings in one place.

Choose Your Edition
5 Editions — One for Every Stage of Your Business

Basic Edition
IP Office Basic Edition

Up to 100 users

Ideal for small and growing businesses. Provides essential voice telephony and messaging including voicemail, message to email, call forwarding, audio conferencing, and automated attendant.

Up to 100 Users
Voicemail
Audio Conferencing
Auto-Attendant
Max Users
100
System Type
Key System
Conferencing
64 users
Auto-Attendants
9

Essential Edition
IP Office Essential Edition

Up to 384 users

Builds on Basic Edition by adding full IP telephony and mobility features including one-number access and dial by name/extension. Scales to over 350 users.

Up to 384 Users
IP Telephony
One-Number Access
32 Networked Sites
Max Users
384
System Type
IP PBX
Networked Sites
32
Auto-Attendants
40

Most Popular
IP Office Preferred Edition

Up to 1,000 users

All features of Basic and Essential, plus full unified communications: IM and presence, web collaboration, mobile access, video, call recording, and a multi-channel contact centre.

Up to 1,000 Users
Call Recording
Contact Centre
Microsoft Teams
Web Collaboration
Max Users
1,000
UC Users
384
Conferencing
128 / 128
Auto-Attendants
40

Server Edition
IP Office Server Edition

Up to 2,000 users · 32 sites

Software-based server supporting up to 2,000 users across 32 locations. Adds advanced features including Active Directory integration and centralised web-based administration.

Up to 2,000 Users
Active Directory
Centralised Admin
32 Networked Sites
Max Users
2,000
UC Users
750
Conferencing
256 / 256
Auto-Attendants
150

IP Office Select
IP Office Select

Up to 3,000 users · 150 sites

The largest IP Office platform — up to 3,000 users across 150 networked locations. Adds duplex server resiliency and over 500 ports for audio and video conferencing.

Up to 3,000 Users
150 Sites
Duplex Server
500+ Conf. Ports
Max Users
3,000
Networked Sites
150
Conferencing
512 / 512
Auto-Attendants
500

Edition Comparison
Choose the Best Version for Your Business
Feature Basic Essential Preferred Server Select
Capacity
Max Users 100 384 1,000 2,000 3,000
Networked Sites N/A 32 32 32 150
Key Features
Call Recording — — ✓ ✓ ✓
Microsoft Teams — — ✓ ✓ ✓
Contact Centre — — ✓ ✓ ✓
Active Directory — — — ✓ ✓
Web Collaboration — — ✓ ✓ ✓

Who Benefits Most
Ideal Use Cases
Small & Growing Businesses
Start with Basic or Essential, and upgrade as you grow — no system replacement required. Scale from 5 to hundreds of users on the same platform.
Multi-Site Organisations
Connect up to 150 locations in a single network. Centralised management and consistent features across every office, branch, and remote worker.
Contact Centres
Integrated voice, web chat, email, fax, and reporting. Even small teams can deliver a sophisticated customer contact experience from day one.
Remote & Hybrid Teams
Avaya Workplace app keeps remote workers fully connected on any device — same features, same number, from anywhere in Australia or overseas.

Not Sure Which Edition Is Right for You?

Talk to a Comstel ICT Specialist

We’ll match the right Avaya IP Office edition to your business size, budget, and growth plans — and handle installation and support from day one.

Specifications sourced from official Avaya IP Office™ documentation © 2025 Avaya LLC. Subject to change without notice.
Comstel ICT · Authorised Avaya Partner · 1300 070 747 · sales@comstel.com.au