Description
Avaya · J100 Series · Executive
Avaya J189
Executive High-Performance Gigabit IP Phone
3.5″ (480 × 272) Display
24 programmable Keys
HD Audio
PoE Powered
Avaya Cloud Ready
24 programmable Keys
HD Audio
PoE Powered
Avaya Cloud Ready
96
Virtual Buttons
16
Lines
Wi-Fi + BT
Built-in
Product Overview
What Is the Avaya J189?
The Avaya J189 is the executive-grade flagship of the J100 series — delivering maximum performance with 16 lines, up to 96 virtual buttons, dual USB headset ports, Wi-Fi, Bluetooth, and support for two J100 Expansion Modules. Built for the most demanding users in any organisation, the J189 combines enterprise-grade capability with competitive pricing.
Who Is It Designed For?
Executives, senior managers, and enterprise power users who need the highest-performing desk phone — maximum line capacity, wireless connectivity, USB headset support, and full expansion capability.
How Does It Fit Into Your System?
Compatible with Avaya Aura, Avaya IP Office, and Avaya Cloud Office. Wi-Fi and Bluetooth via J100 Wireless Module. Supports up to 2 J100 Expansion Modules. Zero-touch provisioning supported.
Full Spec Sheet
Technical Specifications
🖥️ Display
Screen3.5″ (480 × 272)
TypeColour LCD
BacklitYes
🔌 Connectivity
EthernetDual Gigabit (LAN + PC pass-through)
Wi-FiBuilt-in (J100 Wireless Module)
BluetoothYes (J100 Wireless Module)
⚡ Power
PoEIEEE 802.3af — High PoE
AC AdapterOptional (sold separately)
🔑 Keys & Interface
Prog. Keys24 programmable (8 keys × 3 pages)
Soft Keys4
Hard KeysHold, Transfer, Conference, Headset, Speaker, Volume, Mute, Messages, Contacts, History, Home
🔊 Audio
SpeakerphoneFull-duplex wideband HD
CodecsG.711, G.722, G.729, Opus
Headset3.5mm (RJ9) + USB-A + USB-C + Bluetooth
💻 Platform
CompatibleAvaya Aura, Avaya IP Office, Avaya Cloud Office
ManagementWeb browser / Device Enrollment
MountingDesktop or wall mountable
Why Choose the J189
Key Features
16 Lines
Handle up to 16 simultaneous lines — the highest line capacity in the J100 series, built for executive call management.
Up to 96 Virtual Buttons
Up to 24 keys per page across multiple pages, plus 2 J100 Expansion Modules — comprehensive BLF and speed dial access.
Wi-Fi & Bluetooth Built-in
Wireless network connectivity and Bluetooth headset pairing via the J100 Wireless Module included.
Dual USB Ports (USB-A + USB-C)
Connect USB-A or USB-C headsets directly — the most headset compatibility in the J100 range.
Dual Gigabit Ethernet
LAN + PC pass-through Gigabit ports for fast, reliable network connectivity.
Wideband HD Audio
Full-duplex speakerphone with G.722 and Opus for premium call quality on every interaction.
Expansion Module Ready
Supports 2 × J100 Expansion Modules for up to 48 additional physical programmable buttons.
Secure SIP
TLS and SRTP encryption on all calls as standard.
Zero-Touch Deployment
Avaya Device Enrollment Services for fast, scalable provisioning.
System Compatibility
Works With
Avaya Cloud Office
Avaya Aura
Avaya IP Office
Who Benefits Most
Ideal Use Cases
Executives & C-Suite
16 lines, maximum expansion, and wireless headset freedom — the ultimate desk phone for senior leadership.
Enterprise Power Users
For roles that manage multiple departments, teams, or sites — the J189 handles it all from one device.
Reception & Operator Desks
Maximum line and BLF capacity with expansion modules makes the J189 ideal for main operator positions.
High-Volume Call Centres
16 lines and up to 96 virtual buttons gives supervisors and senior agents unmatched call management capability.
Accessories
Compatible Add-ons
Expansion
J100 Expansion Module
4.3″ colour display, 24 physical buttons. Up to 2 modules supported on the J189.
Accessory
USB-A & USB-C Headsets
Supports both USB-A and USB-C headsets directly. See Avaya certified headset list.
Add-on
J100 Wireless Module
Wi-Fi and Bluetooth connectivity module — required for wireless features.
Ready to Add the Avaya J189 to Your Business?
Get in touch with the Comstel ICT team for pricing, availability, or a live demo.
Specifications sourced from Avaya official documentation. Subject to change without notice. Contact Comstel ICT to confirm compatibility for your platform.
Comstel ICT · Authorised Avaya Partner · 1300 070 747 · sales@comstel.com.au
Comstel ICT · Authorised Avaya Partner · 1300 070 747 · sales@comstel.com.au
