| Phone Systems · BizTel · iPECS Cloud · Business Communication | April 2025 12 min read |
Your Business Phone System
Shouldn't Cost a Fortune. BizTel Fixes That.
Most Australian businesses are still paying too much for a phone system that does too little. Outdated hardware, expensive setup fees, lines that drop, and support that never answers. BizTel, powered by iPECS Cloud and delivered by Comstel ICT, changes the equation completely — professional cloud phone bundles from just $20 per month, with unlimited calls, softphone apps, optional iPECS handsets, and every advanced call feature your business needs to operate at its best.
| Get BizTel — From $20/month | View All BizTel Plans | 1300 070 747 |
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$20
Per Month From
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7
Bundle Options
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∞
Unlimited Calls Incl.
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iPECS
Cloud Platform
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Why Australian Businesses Are Moving to Cloud Phone Systems
The way Australian businesses communicate has changed fundamentally. The traditional office phone system — a bulky PBX box in the comms room, copper lines running through the walls, a handset bolted to every desk — is increasingly a liability rather than an asset. It is expensive to maintain, difficult to scale, and completely incompatible with the reality of modern work, where staff are in the office one day, working from home the next, and out on site the day after that.
At the same time, Australia's telecommunications infrastructure is going through a major transition. ISDN and PSTN lines — the legacy copper telephone lines that powered business phones for decades — are being permanently retired. Every Australian business that still relies on these old lines will eventually need to move to a modern, internet-based phone system. The question is not whether to upgrade, but when and how.
A cloud-based phone system replaces your old telephone infrastructure entirely. Instead of calls travelling over copper wires to a physical box on your premises, they are processed securely in the cloud and delivered over your existing internet connection. The result is a phone system that is more reliable, more feature-rich, significantly cheaper to run, and infinitely easier to scale than anything you can install on-premises.
This is exactly what BizTel, powered by the iPECS Cloud platform and delivered by Comstel ICT, provides. And it does so at a price point that makes it accessible to every Australian business — from a sole trader working from home to a multi-site operation with dozens of staff.
“BizTel gives your business a professional cloud phone system — with unlimited calls, softphone apps, iPECS handsets, and enterprise call features — for as little as $20 per month. No expensive hardware. No complicated setup. Just reliable cloud communication from day one.”
What Is BizTel? The Comstel Cloud Phone System Explained
BizTel is Comstel ICT's cloud phone system, built on the iPECS Cloud platform from Ericsson-LG — one of the world's most trusted unified communications platforms, widely deployed by businesses across Australia and globally. BizTel takes the enterprise-grade capabilities of iPECS Cloud and packages them into simple, affordable monthly bundles designed specifically for Australian small and medium businesses.
At its core, BizTel is a hosted PBX system. All the intelligence of your phone system — the call routing, voicemail, call forwarding, chat, internal video calling, and every other feature — lives in the cloud, managed and maintained by Comstel ICT. You do not buy or own the PBX hardware. You do not pay a technician to update it. You do not worry about hardware failures. You simply subscribe to a monthly bundle, plug in your device or download the app, and start making calls.
BizTel is structured into clear, transparent bundles. You choose the one that suits your business, and everything you need is included in the monthly price — the app, the phone line, unlimited calls, and the handset (in all bundles except the Starter and BYOD options). No surprises on the bill.
The BizTel Bundles — All 7 Options Explained
BizTel is available in seven bundles. Every single bundle includes the softphone app, a dedicated phone line per extension, unlimited local/national/mobile calls, call waiting, and the option to use a new number or port your existing one. Here is a complete breakdown:
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Entry Level · App Only
BizTel Starter Soft-Line Bundle
No desk phone required · Perfect for remote and mobile workers
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$20/month
per extension
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The BizTel Starter Soft-Line Bundle is the ideal entry point for businesses that want a professional cloud phone presence without a physical desk handset. A softphone app turns your mobile phone, laptop, or PC into a fully-featured business phone. Employees working from home, in the field, or on the road have exactly the same phone experience as someone sitting at a desk in the office — same system, same extensions, same professional number presented to callers.
| Softphone app (mobile, PC & laptop) | Phone line per extension |
| New number or port your existing | Unlimited local, national & mobile calls |
| Call waiting included | All standard iPECS call features |
BizTel Bundles — iPECS Handset + Softphone App, From $25/month
The BizTel Bundles powered by iPECS Cloud combine the reliability of a physical desk handset with the convenience of a softphone app. Whether at your desk or on the move, you stay connected and professional. All six bundles include the softphone app, phone line, unlimited calls, and call waiting. The difference is the handset model included:
The entry-level handset bundle. The iPECS 1010i is a reliable, straightforward IP desk phone — ideal for reception desks, general staff, and anyone who needs a dependable desk phone without extra features. Pairs with the softphone app for full mobility. Best for: General office use, reception
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Most Popular
The most popular BizTel choice. The iPECS 1040i is a mid-range handset with a colour display and more programmable keys — giving staff quicker access to speed dials, transfer shortcuts, and feature buttons. A perfect everyday phone for busy team members. Best for: Most office environments, customer-facing teams
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A step up for power users who need more. The iPECS 1050i features a large colour display, more programmable keys, and enhanced call handling capabilities — giving busy staff the tools to manage high call volumes efficiently and professionally. Best for: Sales teams, team leaders, power users
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The premium iPECS 1080i is the executive-level desk phone — a flagship device for managers, directors, and senior staff who want the finest desk phone experience. Features an expansive colour display, multiple programmable keys, Bluetooth support, and premium audio quality. Best for: Management, executives, high-call-volume roles
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The wireless solution for staff who need to move around a workspace while staying on calls. Includes a professional cordless handset with IP DECT 130db base station, charger, and all required equipment. Ideal for warehouses, retail floors, workshops, medical practices, and hospitality venues where mobility is essential. Best for: Retail, hospitality, warehouses, clinics
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Already have a compatible handset? BizTel BYOD lets you connect your existing device to the BizTel cloud system at just $20 per month — the same price as the Starter bundle, but with your own hardware. A compatibility assessment is required before installation to confirm your device is supported. Best for: Businesses with existing compatible handsets
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| Bundle | Handset | Softphone App | Monthly Price |
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| Starter Soft-Line | None (app only) | ✓ Included | $20 |
| BizTel Basic | iPECS 1010i | ✓ Included | $25 |
| BizTel Standard | iPECS 1040i | ✓ Included | $35 |
| BizTel Pro | iPECS 1050i | ✓ Included | $45 |
| BizTel Ultra | iPECS 1080i | ✓ Included | $50 |
| BizTel Wireless | Cordless + DECT Base | ✓ Included | $55 |
| BizTel BYOD | Your own device* | ✓ Included | $20 |
Every BizTel Bundle Includes These Powerful Call Features
All seven BizTel bundles include the complete iPECS Cloud call feature set. These are not basic features — they are the same enterprise-grade capabilities that large corporations pay far more for, now available to every Australian business:
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Call Forwarding & Advanced Call Forwarding
Forward calls to any number under configurable conditions — on busy, no answer, always, or by time of day. Advanced forwarding lets you set complex rules so that calls always reach the right person regardless of where they are. |
Voicemail to Email
Every voicemail is automatically sent to your email inbox as an audio file. Never miss an important message, even when you are away from your desk or out of the office. Accessible from any device, anywhere. |
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Simultaneous Ring & Call Waiting
Simultaneous ring alerts your desk phone and mobile at the same time so callers always reach you. Call waiting notifies you of incoming calls while you are already on a line, ensuring you never accidentally miss a second caller. |
Conference Call
Host multi-party conference calls directly from your BizTel extension without needing an external conferencing platform. Connect internal team members and external clients on the same call instantly. |
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Call Parking & Call on Hold
Park a live call and pick it up from any extension in the system. Essential for busy reception areas and retail environments where staff need to transfer callers between different team members without losing the call. |
Chat: 1:1 and Group
Built-in chat allows your team to message each other in real time — one-on-one or in group channels — directly within the BizTel system. No need for a separate messaging platform like Slack or Teams for internal communication. |
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Internal Video Calls
Make face-to-face video calls between team members directly through the BizTel system — no third-party video platform needed for internal meetings. A genuinely useful tool for hybrid and remote teams that want quick visual check-ins without the overhead of a full meeting platform. |
Personal & Company Directory
A shared company-wide directory means every employee has access to the same contact list from their softphone app or desk handset. Combined with personal directories for individual contacts, this makes calling the right person faster and reduces errors. |
| Desktop Phone Control | File Transfer on Chat | Call Logs |
| Extension Status | Call on Hold | Advanced Call Forwarding |
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7 Bundles. One Great Platform.
BizTel Cloud Bundles — From $20/month per Extension
Starter $20 · Basic $25 · Standard $35 · Pro $45 · Ultra $50 · Wireless $55 · BYOD $20 · All include unlimited calls & softphone app.
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Shop Bundles → |
Powerful Add-Ons to Complete Your Communication Setup
Beyond the core bundles, three complementary services work seamlessly with BizTel to give your business a complete, professional communication experience:
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Message On Hold — $199 once-off
A professionally produced custom message plays to callers when they are placed on hold — enhancing your brand and customer experience from the very first call. Includes customised hold message, customised after-hours message, and one free change during installation. Holiday messages and additional changes available at extra cost. |
$199
once-off payment
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Bonnie AI — Smart Customer Assistance — $299/month
Bonnie AI is an intelligent telephone and WhatsApp assistant that handles customer enquiries automatically 24 hours a day, 7 days a week. It answers calls, responds to SMS and WhatsApp messages, automates routine enquiries, captures leads, and improves customer engagement for local businesses. Think of it as a full-time receptionist who never takes a sick day — at a fraction of the cost. |
$299
per month
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Installation & Training
Sydney Metro Area: $199 excl. GST for the first 2 hours (inclusive), plus $99/hr for any additional time. Includes travel within a 20km radius from our office. |
From $199
excl. GST
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Why iPECS Cloud? The Platform Behind BizTel
iPECS Cloud is a best-in-class Unified Communications as a Service (UCaaS) platform developed by Ericsson-LG, one of the world's leading telecommunications technology companies. It is trusted by enterprises and SMBs across Australia and in dozens of countries worldwide, delivering enterprise-grade phone system functionality through the cloud without the cost or complexity of on-premises hardware.
What sets iPECS Cloud apart is reliability and depth. The platform is built for mission-critical business use, with redundancy and uptime standards that generic VoIP services cannot match. When your phone system absolutely has to work — during a busy sales period, during an emergency, during peak customer service hours — iPECS Cloud delivers.
Comstel ICT is a certified iPECS partner, accredited by Ericsson-LG to deploy, configure, and support iPECS Cloud solutions. When you call us for support, you speak to certified specialists — not a generic helpdesk reading from a script.
“iPECS Cloud is used by businesses across the world for a reason — it is reliable, feature-rich, and built to the highest standards. BizTel brings that same platform to Australian businesses at a price that makes it genuinely accessible to everyone.”
Start Small. Scale Fast. BizTel Grows with Your Business.
One of the most powerful aspects of a cloud phone system is how easily it scales. With a traditional PBX, adding a new employee means a technician visit, new hardware, new cabling, and significant cost. With BizTel, adding a new extension takes minutes — you simply order the additional bundle, and the extension is active almost immediately.
The number of simultaneous calls your BizTel system supports equals the number of bundles you have. Four bundles means four simultaneous calls — all inbound, all outbound, or a mix. You can also mix bundle types across your team — some staff on the Starter app-only bundle, others on BizTel Standard, and your managers on BizTel Ultra — all on the same unified phone system.
Transparent Pricing. No Surprises.
BizTel pricing is completely transparent. Here is the full critical information summary:
| Starter Soft-Line | BizTel Bundles | |
|---|---|---|
| Monthly Access Fee | $20.00 | $25 – $55 |
| Setup + Training (Sydney Metro) | From $199 excl. GST for first 2 hours · $99/hr additional · Travel within 20km included | |
| Setup + Training (Outside Sydney) | $199 call-out fee + $0.95/km + $99/hr labour (excl. GST) · Cabling not included | |
| International & 1300 Calls | Not included — charged at 35c per call | |
| Cancellation | 5 days notice. Disconnects at end of billing month. | |
| Plan Changes | Not available for this service | |
| Early Termination | Equal to remainder of contract term. If handset cancelled within 12 months: payout charge based on contract term × number of handsets. | |
Frequently Asked Questions About BizTel
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Can I keep my existing phone number?
Yes. BizTel supports full number porting. Comstel ICT will transfer your existing business phone number to the BizTel system, so customers keep calling the same number they already know. The porting process is managed entirely by our team with minimal disruption to your business. |
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Which bundle should I choose?
If you work entirely from your phone or laptop with no desk, the Starter or BYOD is perfect. For a desk worker who needs a physical handset, BizTel Basic is a great starting point. BizTel Standard is our most popular for offices where staff need colour display and programmable keys. BizTel Pro and Ultra suit power users and management. BizTel Wireless is ideal wherever staff need to move around while on calls. Not sure? Call us on 1300 070 747 and we will recommend the right fit for your team. |
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Can I mix different bundle types?
Yes. You can mix and match bundles across your team. Reception staff on BizTel Basic, sales team on BizTel Standard, managers on BizTel Ultra, and field staff on the Starter app — all on the same unified BizTel phone system, sharing the same extensions and calling features. |
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What internet connection do I need?
BizTel works over any reliable internet connection — NBN, 4G, 5G, or fixed broadband. Each active voice call requires approximately 100 Kbps of bandwidth. A standard NBN 25 or above comfortably supports multiple simultaneous calls. Comstel ICT can also provide NBN internet alongside your BizTel service for a complete bundled solution. |
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Can I use my existing handsets?
Possibly — via the BizTel BYOD bundle. Existing handsets require a compatibility assessment before installation to confirm they are supported by the iPECS Cloud system. Call us on 1300 070 747 and our team will check your current hardware. If compatible, you connect at just $20 per month with the BYOD bundle. |
Why Choose BizTel through Comstel ICT?
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Since 1992
Over 30 years helping Australian businesses with telecommunications. We have seen every challenge and solved every problem. |
Real People Answer
Call 1300 070 747 and a real Australian team member picks up. No overseas call centres, no chatbots. |
Certified iPECS Partner
Accredited by Ericsson-LG to deploy and support iPECS Cloud. Not a basic reseller — a certified specialist partner. |
One Provider, Everything
BizTel, NBN internet, printers, cybersecurity, solar — all from Comstel ICT on one bill, one team. |
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Ready to Upgrade?
Get BizTel for Your Business Today
From $20 per month, BizTel gives your business unlimited calls, a professional cloud phone system, softphone app, iPECS handset options, and every call feature you need. Call 1300 070 747 or click below to get started.
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