Turn hold time into marketing time.
Every customer call is an opportunity. Messages on Hold go beyond filling silence — they're a strategic communication tool that reinforces your brand, promotes services and turns idle hold time into productive engagement. Professionally produced, compatible with any phone system.
A better hold experience means better business.
When callers are placed on hold, your audio choices reflect your commitment to customer service. Silence or generic music says "we don't care". Professionally crafted Messages on Hold do the opposite.
Engage Customers
Capture attention with relevant, meaningful content while they wait.
Educate Callers
Share details about your company, services, opening hours and latest offers.
Promote Services
Use idle time to upsell or introduce customers to products they may not know about.
Reinforce Brand
Deliver messages in a tone, voice and style that aligns with your company's identity.
Build Trust
Useful, accurate information demonstrates professionalism and reliability — and reduces hang-ups.
Maximise Hold Time
Make every moment your customer spends on the phone with you count.
Four audio product types. Listen to samples below.
Press play on any sample to hear what Comstel can produce for your business. All formats compatible with any phone system.
Messages On Hold
Effective MOH campaigns to entertain and inform your audience. Audio products designed to enhance your corporate image, reduce legal liability, consolidate marketing efforts and increase your bottom line. Compatible with any phone system.
Recorded Voice Announcements
Specific recordings designed to greet, advise, inform, instruct, promote or redirect waiting telephone callers. Every company that cares about customer service makes the investment in professional recordings.
Interactive Voice Response (IVR)
Recorded telephone prompts that provide a menu of options for callers to choose. Some IVR uses keypad selection, others use voice-only prompts. Comstel writes, voices and tests the full menu tree.
Music On Hold Plus
Music on hold combined with messages creates the ultimate on-hold experience. Expertly written scripts, high-quality voice talent and licensed background music — captivating callers while communicating effectively.
Four steps from brief to broadcast.
Brief & Strategy
We capture your tone, key messages, opening hours, services and seasonal content priorities.
Scripting
Professional copywriters draft your messages and IVR menus. You approve before any voicing happens.
Voice & Music Production
Recorded by professional Australian voice talent and mixed with licensed music in the right format.
Delivery & Updates
Files delivered ready to load into your phone system. Ongoing updates for seasonal campaigns or message changes.
FAQs — Messages On Hold.
What are Messages on Hold?
What's the difference between MOH, IVR and Voice Announcements?
Will it work with my phone system?
Can we update the messages?
Do you use professional voice talent?
How do I get started?
Talk to a real Comstel team member. Same business day.
Choose what works for you — call, email, book a free 30-min consultation or send an enquiry. No call-centre script.
Three ways to reach us.
Talk to an Australian-based specialist. No offshore tier-1 hand-off.
Mon–Fri 9:00am – 5:30pm AEST
Send us an enquiry
A real Comstel team member will respond the same business day.
Thank you! 🎉
Your enquiry has landed with the Comstel team. A real Australian-based specialist will be in touch the same business day.
Book a free 30-min consultation
Pick a preferred date and time. We'll confirm by email within one business hour, or book on Calendly instantly.
Booking received! 🎉
Your appointment request has been sent. A Comstel specialist will confirm the time by email within one business hour.
Elevate your hold experience.
Fully customised on-hold messaging, IVR and voice announcements from professional Australian producers.
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