— We're Here for You —
Support That Actually
Supports You
When something goes wrong, you need help fast — not a ticket number and a wait. Comstel's support team is staffed by real people who know your business and your systems.
Get in Touch
How to Reach Us
Choose the channel that works best for you. All support requests are handled by our local team — no offshore call centres, no bots.
Speak directly to a Comstel technician who knows your account. Available during business hours.
For non-urgent issues, questions, or to attach files and screenshots. We respond same business day.
New services, upgrades, quotes, or account changes. Our team will get back to you promptly.
Access your account 24/7 — view services, usage, invoices, and log support requests anytime.
North Sydney NSW 2060
By appointment. Our team is happy to meet in person to discuss your business needs.
Maintenance Plans
Comstel System Cover
Your communications system is your most important business asset. System Cover gives you peace of mind — guaranteed response times, no hidden costs, and expert support whenever you need it most.
* Applies to nominated equipment only. Faults resulting from causes other than fair wear and tear may be excluded. On-site support beyond 70 km from the nearest Comstel centre may incur additional charges. Contact us for full terms and conditions.
Self-Service
My Account Portal
Manage your Comstel services 24/7 through our easy-to-use customer portal — no need to call for routine account tasks.
Go to our website and click "My Account" in the top navigation.
Your login is your account number. Contact us if you need your password.
Check your active services, usage data, and account details at any time.
Access all your billing history and download invoices for your records.
Submit a support ticket directly from the portal and track its progress.
Common Questions
Support FAQs
Quick answers to the most common support questions.
How do I log a support request?
You can log a support request by calling us on 1300 070 747, emailing support@comstel.com.au, or submitting a ticket through the My Account portal at comstel.com.au. All requests are tracked and responded to during business hours.
What are your support hours?
Standard support is available during business hours Monday to Friday. Clients on an Enterprise Cover plan have access to extended hours and emergency on-call support. Contact us to discuss the right System Cover tier for your needs.
My phone system is down — what do I do?
Call us immediately on 1300 070 747. Phone system outages are treated as priority issues. Our team will diagnose the problem remotely and, if required, dispatch a technician. If you're on a Business or Enterprise Cover plan, you have priority response times guaranteed.
How do I add an authorised contact to my account?
Email support@comstel.com.au with the request. For security, the request must come from the currently authorised account holder. Include the full name and contact details of the person to be added.
Can Comstel support equipment not originally installed by you?
In many cases yes — particularly for Avaya, Cisco, 3CX, and iPECS systems. We'll assess your existing infrastructure and advise whether we can take on support or whether migrating to a newer platform makes more sense. Contact us for a free assessment.
What is the difference between the System Cover tiers?
The three tiers — Essential, Business, and Enterprise — vary in response time guarantees, on-site support inclusion, monitoring frequency, and hours coverage. Business Cover is the most popular choice for SMEs, offering priority response times, on-site support, and a dedicated account manager. Contact us for a full breakdown.
Do you offer on-site support?
Yes. On-site support is available for Business and Enterprise Cover clients. Additional charges apply for sites more than 70 km from the nearest Comstel centre. For remote diagnosis and resolution, our technicians can access most systems remotely, which resolves the majority of issues faster than an on-site visit.
— Contact Us —
Still Need Help?
Our team is standing by. No bots, no queues — just real people who know your business and want to help.