Description
Message On Hold — turn hold time into marketing time
Fast, flexible and hassle-free business audio. Custom scripts, professional voice talent or AI-generated audio — six packages, monthly or once-off.
Professional Audio
AI Options
Once-off or Monthly
Fast, flexible & hassle-free business audio
Every second a caller waits is a chance to promote your business. Comstel ICT writes, produces and delivers professional on-hold audio that keeps callers engaged, reinforces your brand and quietly markets your products and services. Choose a custom-scripted production with professional voice talent, or a fast AI-generated option — once-off or as a low monthly plan.
Sound like the business you are
A polished welcome message, on-hold marketing and after-hours greeting make even a small team sound established and professional from the very first ring.
Done for you, end to end
We handle the scripting, voicing and production, then deliver finished audio ready to load onto your phone system. Works with VoIP, hosted PBX and traditional systems.
Professional audio that works for you
Marketing on hold
Promote offers, products and key messages to a captive audience instead of leaving callers in silence or generic music.
Professional voice talent
Studio-quality recordings from experienced voice artists, mixed with licensed music for a polished, on-brand sound.
Custom scripts
We write scripts tailored to your brand, services and tone — or polish your own — so every message lands the way you want.
AI audio option
Need it fast and affordable? Our AI-generated on-hold audio gives a clean, professional result on a simple monthly plan.
Welcome & after-hours greetings
Auto-attendant and IVR greetings welcome callers and handle after-hours messaging, so no one ever reaches dead air.
Works with any phone system
Delivered as standard audio files ready to load onto VoIP, hosted PBX or traditional phone systems — we help you set it up.
Six on-hold packages to choose from
A low monthly AI plan, or once-off professional productions — pick what suits your business.
Clean, professional AI-generated on-hold audio on a simple monthly plan.
Professional welcome and after-hours greetings for your auto-attendant / IVR.
Professionally produced on-hold audio of up to three minutes.
An after-hours greeting paired with a professional on-hold message.
Welcome & after-hours greetings plus a 3-minute music & message package.
Full production with custom scripts running from three to six minutes.
From brief to on-air in three steps
Choose your package
Pick the AI monthly plan or a once-off professional production. Not sure? We’ll recommend the right fit for your business.
We script & record
We craft your scripts and produce the audio with professional voice talent or AI, mixed with music to match your brand.
Goes live on your phones
We deliver finished audio ready to load onto your phone system — and help you get it playing for callers.
Message On Hold — frequently asked questions
What is Message On Hold?
It’s professionally produced audio that plays while callers are on hold — combining your marketing messages with music and, where you like, welcome and after-hours greetings. Instead of silence or generic tones, callers hear on-brand content that informs and promotes your business.
What’s the difference between AI and professional voice?
The AI On-Hold Message ($25/month) uses AI-generated audio for a fast, affordable, clean result. The professional packages (LITE, Bundles and PRO) use experienced voice talent and full production for a premium, fully custom sound. Both are scripted to your business.
Can I get a welcome message and after-hours greeting?
Yes. The Auto-Attendant package covers welcome (IVR) and after-hours greetings, and the Standard and Pro bundles include both alongside your on-hold message — so callers are looked after at every point.
Should I choose a once-off package or the monthly plan?
Once-off productions (from $47.25) are ideal when you want a fixed, premium recording. The AI monthly plan ($25/month) suits businesses that want a low-cost, easy-to-refresh option. We’re happy to advise based on your needs.
Will it work with my phone system?
In most cases, yes. We deliver finished audio in standard formats that load onto VoIP, hosted PBX and traditional phone systems. Tell us what you’re running and we’ll make sure the files are compatible and help you set it up.
How do I get started?
Choose a package above or call the Comstel ICT team on 1300 070 747. We’ll discuss your goals, write your scripts and produce the audio with professional voice talent or AI.
Ready to start? Let’s make your phone work harder.
Contact Comstel ICT for custom scripts and professional audio talent. We’ll have your brand sounding its best on every call.
Prices shown are package prices as listed; monthly options are billed monthly and once-off options are a single charge. Contact Comstel ICT for current pricing, GST and turnaround times. Comstel ICT · 1300 070 747 · sales@comstel.com.au · comstel.com.au
