Description
Bonnie AI — Phone Agent & WhatsApp Assistant for Australian Businesses
Answers every call 24/7 · SMS & WhatsApp follow-ups · Booking management · Live in under a day.
WhatsApp & SMS
20+ Languages
Booking Management
Live in 1 Day
What is Bonnie AI?
Bonnie AI is a conversational AI telephone agent and WhatsApp assistant built for local and small-to-medium Australian businesses. She answers every call around the clock in a natural, human-like voice — handling enquiries, managing bookings, transferring calls and sending WhatsApp follow-ups automatically. No missed calls, no missed leads, no robotic menus — just a professional, always-available virtual team member working 24/7 so you and your staff can focus on what matters most.
Who is it for?
Restaurants, cafés, hotels, salons, medical practices, trade businesses and any Australian SMB that takes phone calls and wants to capture every enquiry — without interrupting staff or paying for extra reception cover.
How does it work?
Set up call forwarding on your existing business mobile or landline. Bonnie answers every call in your business name, handles the conversation and sends a daily email summary. Live within one day, guided by the Comstel ICT team.
What Bonnie does for your business
Answers every call 24/7
Bonnie picks up instantly — business hours, after hours, weekends and public holidays. No call goes to voicemail. No lead is lost.
Natural conversations
No robotic menus. Bonnie speaks naturally, handles complex questions and modifications, and sounds like your best team member.
WhatsApp & SMS follow-ups
Automatically sends booking confirmations, reminders and custom messages after every call — no manual effort from your team.
Booking management
Captures appointment and reservation requests, checks availability, manages bookings and cancellations, and syncs with your platform.
Smart call transfer
Bonnie triages calls and routes them to the right person instantly. If a transfer isn’t possible, she captures details and emails a callback request.
Daily insights dashboard
See call volumes, missed opportunities, bookings made and revenue captured. Daily email summaries — no recordings to sit through.
20+ languages
English, Mandarin, Arabic, Italian, Greek, Vietnamese and 14+ more. Bonnie switches instantly based on the caller.
Platform integrations
Connects with booking platforms, CRMs (HubSpot), Google Calendar, Zapier and more. No double entry, no app switching.
Live in under a day
AI-assisted onboarding takes under 30 minutes of your time. No hardware and no number change — just call forwarding.
Live in under a day — simple steps
Share your business details
Tell us your location, business type and call-handling needs. Comstel and Bonnie tailor the assistant to your business on day one.
Set up call forwarding
Simple forwarding on your existing mobile or landline. Works with any Australian number — keep your current number, no disruption.
Bonnie goes live
Bonnie answers calls — usually the very next day. Review your daily summaries and let her handle the phone while you run the business.
Review & refine
Adjust call handling, greetings and settings anytime. Daily email summaries keep you across every booking and enquiry.
Connects with the tools you already use
Ideal for every Australian business that takes phone calls
Restaurants & cafés
Handle table bookings, group enquiries and dietary questions without interrupting service. Bonnie answers every call through the dinner rush so your team stays focused on guests.
Hotels & accommodation
24/7 front-desk coverage at a fraction of the cost of overnight staff. Bonnie handles room enquiries, reservation requests and guest questions in multiple languages around the clock.
Health, wellness & beauty
Clinics, salons, spas and allied-health providers use Bonnie to book appointments, answer treatment questions and send confirmation WhatsApps — without tying up a receptionist.
Any Australian SMB
Trades, retail and professional services — any business that misses calls during busy periods or after hours is losing revenue. Bonnie captures every lead, every time, with no extra staff.
The essentials
Channels & coverage
24/7 voice answering plus WhatsApp & SMS. Works with any Australian mobile or landline via call forwarding — no hardware and no number change required.
Languages
20+ languages including English, Mandarin, Arabic, Italian, Greek and Vietnamese. Bonnie switches instantly based on the caller, so every customer feels understood.
Integrations
Google & Microsoft Calendar, HubSpot CRM, Zapier, booking platforms, and an open API / MCP client for custom tools — synced automatically behind the scenes.
Onboarding & support
Live in under a day with around 30 minutes of setup. Daily email summaries, Comstel ICT-guided onboarding, and ongoing local support as a certified Bonnie partner.
Simple, scalable pricing
Simple monthly plans, scaled to your call volume. Talk to the Comstel ICT team to get set up.
Overflow minutes are charged per minute — ask Comstel ICT for current rates. Upgrade, downgrade or cancel anytime. Contact us for custom enterprise or multi-location pricing.
Bonnie AI — frequently asked questions
What is Bonnie AI?
Bonnie AI is a conversational AI phone agent and WhatsApp assistant for Australian businesses. She answers calls 24/7 in a natural voice, handles enquiries, manages bookings, transfers calls and sends WhatsApp/SMS follow-ups automatically. Comstel ICT is a certified Bonnie reseller partner in Australia.
Do I need new hardware or a new phone number?
No. Bonnie works with your existing Australian mobile or landline via simple call forwarding. There’s no hardware to buy and no number change — you keep your current business number with no disruption to operations.
How quickly can Bonnie go live?
Usually the very next day. AI-assisted onboarding takes around 30 minutes of your time, and the Comstel ICT team guides the setup so Bonnie is configured and answering calls in under a day.
What languages does Bonnie speak?
Bonnie speaks 20+ languages, including English, Mandarin, Arabic, Italian, Greek and Vietnamese, and switches instantly based on the caller. Language allowances vary by plan, from 2 on Starter up to 10+ on Pro and Max.
Can I change or cancel my plan?
Yes — you can upgrade, downgrade or cancel anytime. Just contact the Comstel ICT team and we will adjust your plan to match your call volume.
What happens if Bonnie can’t handle or transfer a call?
Bonnie triages calls and routes them to the right person or department instantly. When a live transfer isn’t possible, she captures all the caller’s details and emails an immediate callback request, so nothing slips through.
Never miss another call — get Bonnie live in a day
Talk to the Comstel ICT team. We’ll configure Bonnie for your business and have you live within a day.
Bonnie AI is developed by Bonnie (bonnie.ai). Comstel ICT is a certified Bonnie reseller partner in Australia. Pricing shown is indicative — contact Comstel ICT for confirmed AUD pricing and plan details. Upgrade, downgrade or cancel anytime. Comstel ICT · Certified Bonnie Partner · 1300 070 747 · sales@comstel.com.au · comstel.com.au
