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Managed IT & Security

$50.00 – $100.00

Comstel ICT · Managed Services · Cyber Security
Proactive Managed IT & Security for small teams — 24/7 monitoring, nationwide support, and fixed-cost reliability.

Comstel ICT provides a proactive partnership to prevent IT issues before they disrupt your business. Designed specifically for teams of 3 to 10 users, our managed packages offer a fixed-cost solution for professional support, advanced cyber security, and network health.

24/7 Monitoring
Nationwide Support
Fixed Monthly Cost
Basic
Remote Support
● Unlimited remote requests
● Email & phone assistance
● Desktop & software fixes
$50/user + GST
Recommended
Comprehensive
Onsite & Remote
● Infrastructure inspections
● Security posture review
● Backup & recovery check
$100/user + GST
24/7 Active Monitoring
Nationwide Expert Network
Advanced Threat Intelligence
System Optimization
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Description

Description

Comstel ICT · Managed Services · Security
Managed IT & Security
Proactive Technology Solutions for Growing Teams
24/7 Monitoring · Cyber Security · Nationwide Support · Fixed Monthly Cost
Proactive Protection
Threat Intelligence
Unlimited Support
Teams of 3 to 10
24/7 Monitoring
24/7

Active Monitoring
100%

Fixed Cost Support
Local

Expert Care
Service Overview
Smart Tech. Simple Solutions. Your Partner in IT.

Comstel ICT provides a proactive partnership to prevent IT issues before they disrupt your business. We don’t just fix problems; we prevent them with 24/7 monitoring. Our service combines local expertise with the power of a national service network to ensure your technology stays simple and secure.

Cyber Security First

Advanced firewalls, threat intelligence, and risk assessments to protect your data. We maintain a vigilant security posture to keep your business safe from digital threats.

Nationwide Reliability

Benefit from local experts backed by a powerful national network. Designed specifically for teams of 3 to 10 users seeking reliable, fixed-cost support.

Managed IT Packages
Remote Support vs Onsite & Remote — Choose Your Plan
Standard Support
Unlimited Remote
Fast assistance via phone, email, or remote access

Unlimited Requests during business hours

Desktop & Laptop support for users

Software Troubleshooting (Office, Email, Browsers)

Network Connectivity basic support

System health checks & performance optimisation
$50 (+ GST) per user/month
Monday to Friday | 9AM – 5PM
Recommended
Comprehensive Protection
Onsite & Remote Support
Full coverage including physical infrastructure checks

Physical Inspections (Servers, Routers, Firewalls)

Backup & Recovery Validation included

Security Posture Review (Updates, Antivirus status)

VoIP & Internet service health checks

Recorded findings and expert recommendations
$100 (+ GST) per user/month
Monday to Friday | 9AM – 5PM
Plan Comparison Details
Feature Breakdown by Tier
Service Feature Unlimited Remote Onsite & Remote
24/7 System Monitoring Included Included
Physical Core Inspections Additional Hourly Rate Fully Included
Cyber Security Intelligence Standard Protection Advanced Intelligence
Backup Status Validation Remote Validation Full Recovery Check
Response Method Phone / Email / Remote Access Remote & On-Site Visits
Support Hours Mon-Fri | 9AM – 5PM Mon-Fri | 9AM – 5PM
Ready to Secure Your Team?

Talk to Comstel ICT — Your Partner in IT

We’ll help you determine the best support plan for your staff size and infrastructure needs. Contact us today for a tailored quote.

Service excludes weekends and public holidays. After-hours support, or onsite visits for Remote-only plans, are billed at a discounted $150/hr (ex. GST) plus travel/call-out fees. Travel for onsite visits is billed at a flat 30-minute rate. Monthly costs are calculated per user per month (+ GST).
Comstel ICT · 1300 070 747 · sales@comstel.com.au · comstel.com.au