Cloud phone systems

One business number, on every device your team uses

Desk phone, laptop and mobile ringing on the same number. What a cloud phone system actually changes about an ordinary working day.

Comstel ICT · Cloud phone systems · September 2026

Nobody buys a phone system because they’re excited about telephony. They buy one because something in the current setup is quietly costing them — missed calls, a personal mobile number on a business card, a receptionist transferring calls by walking down a corridor.

Here’s what actually changes.

Five things that stop being annoying

1. Calls follow the person, not the deskWorking from home, on a client site, or moving between the two — the business number rings wherever they are. No forwarding to set up each morning, no “try my mobile instead.”
2. No more personal mobiles on business cardsStaff make and take business calls from their own phone using the company number. The customer sees the business; the employee keeps their own number private. When they leave, the number stays with you.
3. Transfers actually workTransfer to an extension, a mobile or a whole group, from a handset or the app, without standing up. Warm transfers included — announce the call before you hand it over.
4. Adding someone takes minutesA new starter gets an extension the same morning they arrive. No technician visit, no lead time, no waiting for a line to be provisioned.
5. One bill instead of nineEvery line on one account with one Australian provider, renewing on one date.

How it works underneath

BizTel runs on the Ericsson-LG iPECS Cloud platform, hosted in Australia. There’s no PBX on your premises to rack, power or maintain. Each user gets a line, a number, and the softphone app across mobile, PC and laptop — all on the same extension.

• Unlimited local, national and mobile calls on every bundle, subject to Fair Use
• Voicemail and voicemail to email, call forwarding, call parking, call waiting
• Conference calling, simultaneous ring, extension status, internal video
• Chat, file transfer, desktop phone control, company directory, call logs

No tiered feature gating — every bundle gets the complete feature set, from the $25 app-only plan to the $60 cordless one.

What it costs

Excluding GST. Installation from $199 in Sydney Metro for the first two hours. Most sites are live in three to seven business days.

Getting there

Number porting runs alongside your existing service — the old system keeps working until the new one is live and tested, so there’s no window where calls go nowhere. Handsets arrive pre-configured, and training happens before cutover rather than after.

Prices are per user, per month, excluding GST. BizTel is provided under a 36-month service agreement. Handset costs, setup and training are additional; cabling is not included.