Comstel System Cover
Service Support Form
Your communications system is your most important business asset. Reliable, uninterrupted communications can be critical to your business success.
Just like any other asset, it makes sense to ensure that your system is adequately covered, so that if things go wrong, you can be assured of minimum disruption to your business.
Comstel System Cover is the ideal maintenance and support solution for your communications system, delivering superior technical support and a guaranteed service level to help you get the most out of your communications system.
It is designed to give you absolute peace of mind, knowing that you will have timely and expert support on hand when you need it most.
Why Comstel System Cover?
Absolute peace of mind
System Cover provides the added assurance of support when you need it; prioritised, expert support and advice from our national service network; guaranteed response times; no hidden parts or labour costs; and the commitment that your communications needs are always our top priority.
With a System Cover agreement in place, you can rest assured your nominated equipment is covered.
Afordable Protection
Choose from three flexible and affordable maintenance solutions, providing the level of cover that best suits your needs.
Parts and Labour Coverage
Faulty parts as a result of fair wear and tear are repaired or replaced by our highly qualified technicians, using quality parts. There are no hidden costs, with both parts and labour covered for your nominated equipment.
Customised Solutions
Tailor your System Cover package to your specific business needs. For example, if you have multiple sites, we can vary your Cover between sites to accommodate deferring opening hours or more business critical locations. Enjoy Premium coverage where you need it most and Standard coverage where you don’t.
Guaranteed Response Times
Get back on track faster with guaranteed response times. (Refer to Levels of Cover table)
Remote resolution of faults
Our remote diagnostics technology is designed to help us identify and attend to faults online, without the need for on-site attendance. This means less downtime, less disruption and greater productivity for your business.
STANDARD |
ENHANCED |
|
| Coverage (by phone, remote access or on-site) | 9am-5pm, Monday – Friday (excluding public holidays) | 9am-5pm, Monday – Friday (excluding public holidays) |
| Response Time (by phone, remote access or on site) | Same day for faults and service issues reported before 1pm. Next business day for faults and service issues reported after 1pm. | Same day for faults and service issues reported before 5pm. Next business day for faults and service issues reported after 5pm. |
| Priority Service | Calls from System Cover customers are prioritised over uncontracted customers. | Calls from System Cover customers are prioritised over uncontracted customers and Standard System Cover customers. |
| Parts & Labour * | Included | Included |
| Remote Fault Resolution ** (Where available) | Included | Included |
| Phone Support | Within Coverage Hours | Within Coverage Hours |
| On-Site Support **** | Available if required for businesses located within 70km of a Comstel Centre | Available if required for businesses located within 70km of a Comstel Centre |
Comstel, the business communications experts
At Comstel, we connect all forms of business communication- office phone, mobile, broadband and data technologies. We work with you to create a simple, integrated solution, which allows you to take command of your business like never before.
Enjoy the vast benefits of having one specialist provider for all your communications needs.
Comstel Finance Solutions
Comstel Finance Solutions offers payment options for your new Comstel System.
Enjoy the vast benefits of having one specialist provider for all your communications needs.
Things you need to know:
* Applies to nominated equipment only. Faults as a result of causes other than “fair wear and tear” may be excluded from coverage. ** Only available on Comstel systems with the appropriate remote diagnostic facilities.
*** Additional charges apply for on-site support where the site is more than 70 km from the closest Comstel Centre. For full terms and conditions please contact your sales representative This brochure is issued to provide product outline information only. It is not to form part of any order or contract. Any applications of products shown in this brochure are for illustration purposes only and do not give or imply any licences or rights to use the information for any purposes whatsoever. Comstel reserves the right to alter without notice the specification, design, price or conditions of supply of any product or service.